I ordered 3 swimsuits on May 9. Only 2 of the swimsuits arrived on May 30. I have been trying to contact Modlily for days to ask them where the third swimsuit is. After trying more than 10 times to log into their "inquiries" / "complaints" webpage, I finally gave up...
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Anonymous
Brandi

I'm so sad I didn't read these comments before I ordered. I read the reviews on the swimsuit I ordered and no one complained about anything

1.0
I didn't like
  • Issues with contacting company
  • Terrible company failed to deliver goods ordered and paid for
#1269603
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I ordered a sweater online. When it finally arrived I found the sweater did not fit and I wanted to return it. There is no way of contacting this company directly. You need to register on a site and submit a "ticket" regarding your issue. Do not check your email...
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#1191893
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Dec. 2, 2017 I returned Modlily clothes, that was told I would get FULL REFUND. I have tracked the delivery package back to them....only to NOT have heard a word from them. I would NeVer buy from them again...no customer service line ....always they say "waiting on a...
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1.0
I didn't like
  • You cannot return their low quality items
#1140996
Reply to reviews
I bought the long sleeve turndown collar button closure denim jacket size xxl at the end of march. I was charged $31.50 which pay pal paid you. I haven't received it and I never received a confirmation # or any emails. Please check into this for me and get back to me...
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Anonymous
Anonymous

Not happy been 3 weeks for a outfit...7 to 10 Days for delivery..please get my money back to me or outfit....or i will report you....called you get no answer

Anonymous
Anonymous

I am having the same problem.I can't even submit a ticket. They tell me the order # is wrong but thats what they gave me. Never again!!

1.0
#1034334
Reply to reviews
Modlily - Unbelievable Experience!
Modlily - Unbelievable Experience!
Worst customer service Ever!!!! I ordered a black swimsuit with matching coverup to take to the beach. They sent the black swimsuit with a NAVY coverup. They do not match. I had to purchase a different swimsuit and coverup for my trip. I asked Modlily to refund my...
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1.0
I didn't like
  • Bad product description
  • Garment was not as advertsed
#906924
Reply to reviews
Do not do it!!!!!!! I got two large swimsuits, they do not resemble the picture at all. The black and white swimsuit is completely see thru and paper thin, and the stitching and quality is horrible, the size is no way a large (8-10) You literally put it on and you can...
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1.0
I didn't like
  • Wont give full refund
  • Shipping from china
  • Sizing is too small
#886226
Reply to reviews
I ordered 2 different orders on the same day, received one in 4 weeks, but never received the second. Contacted Modlily on numerous dates and they never filled the second order. Waited another 4 weeks for bathing suits. I contacted them everyday to be a ETA on...
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Anonymous
Anonymous

I had a similar experience. They are rude and dishonest. I ordered a swimsuit according to their sizing chart, and she told me that it was my fault because I ordered the wrong...

Anonymous
Anonymous

I agree it has been five weeks now never again

1.0
I didn't like
  • Delivery time
  • Poor customer service
  • Suites poorly made
#848382
Reply to reviews

i think this company was called rotita it looks the same sort of rubbish they shouldnt be allowed to sell on line you couldnt give there clothes to to the third world and adult clothing would only fit a skinny 5 year old girl i returned two dressess to china they said...
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Modlily
Modlily

Modlily is an independent website, which has nothing related with other else. May I know have you ever purchased on Modlily? Would you please help me and tell me the order num...

1.2
I didn't like
  • Everthing that has been stated
#839859
Reply to reviews
I ordered 2 suits. Their site states they ship in 1-4 days. A week later they are still showing as unshipped. I created a ticket to ask about the status. They are supposed to respond in 24 hours, they did not respond. I tried the "live" chat, but you can not get...
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Modlily
Modlily

First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it take...

Anonymous
Anonymous

Always use American Express. They refunded me on the spot after I waited for weeks and try calling and emailing as well. DON'T USE ANY OF THE _____Lily sites.

1.0
I didn't like
  • Customer service
  • Dodging policies
  • Never again
#825446
Reply to reviews
I ordered two shirts, both XL. I received them and they fit like XXS! I emailed them and they said that their sizes are "Asian Sizes". I told them that was not advertised or noted anywhere on the site. They told me that I could keep them just resell the shirts. I told...
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1.0
I didn't like
  • Terrrible return and exchange policy
  • Pictures do not match actual product
  • Bad product description
#781600
Reply to reviews