I bought the long sleeve turndown collar button closure denim jacket size xxl at the end of march. I was charged $31.50 which pay pal paid you. I haven't received it and I never received a confirmation # or any emails. Please check into this for me and get back to me...
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Anonymous
Anonymous

Not happy been 3 weeks for a outfit...7 to 10 Days for delivery..please get my money back to me or outfit....or i will report you....called you get no answer

Anonymous
Anonymous

I am having the same problem.I can't even submit a ticket. They tell me the order # is wrong but thats what they gave me. Never again!!

1.0
#1034334
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Modlily - Unbelievable Experience!
Modlily - Unbelievable Experience!
Worst customer service Ever!!!! I ordered a black swimsuit with matching coverup to take to the beach. They sent the black swimsuit with a NAVY coverup. They do not match. I had to purchase a different swimsuit and coverup for my trip. I asked Modlily to refund my...
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1.0
I didn't like
  • Bad product description
  • Garment was not as advertsed
#906924
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Do not do it!!!!!!! I got two large swimsuits, they do not resemble the picture at all. The black and white swimsuit is completely see thru and paper thin, and the stitching and quality is horrible, the size is no way a large (8-10) You literally put it on and you can...
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1.0
I didn't like
  • Shipping from china
  • Sizing is too small
  • Wont give full refund
#886226
Reply to reviews
I ordered 2 different orders on the same day, received one in 4 weeks, but never received the second. Contacted Modlily on numerous dates and they never filled the second order. Waited another 4 weeks for bathing suits. I contacted them everyday to be a ETA on...
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Anonymous
Anonymous

I had a similar experience. They are rude and dishonest. I ordered a swimsuit according to their sizing chart, and she told me that it was my fault because I ordered the wrong...

Anonymous
Anonymous

I agree it has been five weeks now never again

1.0
I didn't like
  • Delivery time
  • Poor customer service
  • Suites poorly made
#848382
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i think this company was called rotita it looks the same sort of rubbish they shouldnt be allowed to sell on line you couldnt give there clothes to to the third world and adult clothing would only fit a skinny 5 year old girl i returned two dressess to china they said...
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Modlily
Modlily

Modlily is an independent website, which has nothing related with other else. May I know have you ever purchased on Modlily? Would you please help me and tell me the order num...

1.2
I didn't like
  • Everthing that has been stated
#839859
Reply to reviews
I ordered 2 suits. Their site states they ship in 1-4 days. A week later they are still showing as unshipped. I created a ticket to ask about the status. They are supposed to respond in 24 hours, they did not respond. I tried the "live" chat, but you can not get...
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Modlily
Modlily

First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it take...

Anonymous
Anonymous

Always use American Express. They refunded me on the spot after I waited for weeks and try calling and emailing as well. DON'T USE ANY OF THE _____Lily sites.

1.0
I didn't like
  • Customer service
  • Disappointed in customer service and delivery practices
  • Never again
#825446
Reply to reviews
I ordered two shirts, both XL. I received them and they fit like XXS! I emailed them and they said that their sizes are "Asian Sizes". I told them that was not advertised or noted anywhere on the site. They told me that I could keep them just resell the shirts. I told...
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1.0
I didn't like
  • Bad customer service
  • Terrrible return and exchange policy
  • Pictures do not match actual product
#781600
Reply to reviews
I have been submitting tickets for over a week with no assistance. Becaise thier shipping too over 3 weeks with the WORST tracking system ever, I had to purchase similar items locally for the costuming on which I was working. The show had opeoned and we still had...
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1.0
I liked
  • Look of clothes on ad
I didn't like
  • Processing time for order
  • Delivery tracking service
  • Timeliness of delivery
#713761
Reply to reviews
Absolutely appalling service! I would not recommend them, i have not idea if i will ever receive the clothes that i ordered. I paid extra for immediate deliver and they promised they would send it withing 2 days of payment That was over 2 weeks ago and they still...
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1.0
I liked
  • Look of clothes on ad
I didn't like
  • Way they handled my complaint
  • Lies
  • Being promised fast shipping when that cannot happen
#713292
Reply to reviews
I've now been waiting three weeks for my order. I have tried to track the shipping and it doesn't work. I have tried calling their customer service number and nothing. I have even tried this online chat business, and that seems to be out of service as well; how...
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Anonymous
Anonymous

sue them!! they will not win in the court of law. They are false advertising their products and not doing a full refund? SUE. So they know how it feels when someone takes mone...

Anonymous
Anonymous

I have been waiting almost two weeks now for my order with still no response from customer service.

1.8
I liked
  • Ease of searching through the site
I didn't like
  • Have no way of contacting anyone for refund
  • Huge lack of customer service
#674414
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