Recently Neat did a change that requires I log directly on to my account when I try to use my legacy/desktop software. I did not ask for this cloud account and do not want it. . . I was perfectly content using Neat for the purpose I bought it for: transferring receipts...
Read more
2.0
I liked
  • Scanner and the original legacy software
I didn't like
  • No customer support and wrong drivers
  • No customer or technical support
#1078635
I purchased the Neat Desk Scanning System with software from Office Depot a couple years ago. They system worked great for a little over one year. Without warning the Neat software would no longer work with the Windows operating system. I kept getting a message that I...
Read more
1.5
I liked
  • It when it worked and before they tried to force cloud usage
  • When it worked and before they tried to force cloud usage
I didn't like
  • Misleading consumers and the worst customer service and product
#1048389
First time using a site like this to complain but it is too difficult to communicate with the company. Neat has discontinued support for its 5.7 desktop version and introduced a web version to replace it. Had the new version the capabilities of the old desktop I would...
Read more
Anonymous
Anonymous

Neats response was to consider suggestions for future upgrades.

1.9
I didn't like
  • New web software features not as robust as old desktop version
  • Forced storage to neat web server
  • Difficulty in getting my feedback to decision makers
#977410
Have had the desktop scanner nd 1000 for 2 weeks; the second time I used it, no longer "connected to the internet"...Have called their "contact number" many times, and have written to their support team. No communication, and no response. On their website, they tell...
Read more
1.8
I didn't like
  • No customer or technical support
#937767
I also have major complaints about the NEAT company. Their software is massively lackluster and seems like something from the late 1990's. I literally have 100's of hours scanning into this system and am always unsure that i will be able to find things later on, yet...
Read more
I bought this scanner to organize my business receipts and to create a cookbook for my stepsons, with their late mother's recipe cards. This company flagrantly misrepresents the versatility of their product. What the TV commercials do NOT tell you is that you MUST...
Read more
Anonymous
Anonymous

You can export to PDF?If you want to share via the Neat software (not sure you would want to do that unless you wanted to share dynamic and everchanging content, such as proje...