Was dealing with the Henderson NV location. Hand delivered my prescription for a light weight walker. Made numerous calls and spoke to Stephanie. Worse customer service . You would think by the third call she would recognize who is was, and why I was calling. Same...
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1.0
I didn't like
  • Staff
  • Service is horrible
  • Lack of follow through on order
#1156162
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WELL THEY DELIVERED TO M3 ON SEPT 23 2017 I took my gogo Elete out on Monday SEPT 25 2017AND IT KEPT SHUTTING OFF EVERY TIME I HIT A BUMP AND I CALLED THEM WAS TOLD COULD NOT GET SOMEONE OUT TO LOOK AT IT TILL OCT 29 2017 HE CAME AND OREDERD WHAT PARTS I NEEDED TO...
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Anonymous
Anonymous

This is one of the worst experiences in a w/c after 6 mos of waiting.had to return it 2 times for repair.for another 3 mos.looks like a nursing home chair that has been revise...

I didn't like
  • Making excuses
  • Nonchalant uncaring attitudes
  • Calls not returned
#1130790
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I purchased power assist wheels from National Seating and Mobility. One of the wheels were accidentally damaged, so I submitted it for repair and it took 4 months to return. Once I used the so-called repair wheel, it would occasionally just stop working, showing an...
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1.2
I liked
  • Salesman
I didn't like
  • Nonchalant uncaring attitudes
  • Not following up on repairs
#1030322
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We recently purchased a home with a chair lift system that was not functional. We contacted NSM to have someone check out the system and see what was needed for repair. A return call was received immediately and an approximate appointment time set up for a service call...
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5.0
Canton, North Carolina
#893404
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I have used a mobility scooter for over 30 years and in that time have had interactions with many different assistive tech and durable medical equipment companies. In an effort to replace my current several-year-old and not functioning reliably scooter I contacted the...
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Anonymous
JF Utah

Too bad you'll have to go through them for the repairs. Since it was bought through them.

1.7
Lindon, Utah
I didn't like
  • Making excuses
  • Never returning messages
  • Extremely slow process
#870817
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I am horrified about how this company (National Seating & Mobility) has handled themselves. A year ago my father was diagnosed with ALS and Brennan Arbogast from the TOLEDO location at 6501 Angola Road Unit P Holland, OH 43528-9651, sold my parents a mobility chair. He...
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1.0
I didn't like
  • Treated unfairly
#838531
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My name is Carolyn Bledsoe and on Oct. 1, 2015, I called your company office in Redlands, CA and paid for my 20% due so the company could move forward and order the chair for my husband. I told the person I talked to that his present chair had a bad wheel and could...
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Anonymous
onemadas***redhead

Someone is getting kickbacks from numotion or the medical providers would dump them, too many people are being ripped off by them.

I didn't like
  • Lack of follow through on order
  • Calls not returned
#721458
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We receive a post card in the mail in August of 2014 stating my sons power chair had a recall on the toggle switch and display for the wheel chair movement. The card stated there was a back log of parts and they would contact us when the part was in to schedule an...
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Anonymous
Anonymous

Recalls are done by manufacturers. They are a distributor. So that means parts are back logged from the manufacturer not them. Before you complain learn the truth it will set ...

1.0
Bartonville, Illinois
I didn't like
  • Customer service
  • Calls not returned
#709722
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Last June 2014 we contacted National Seating here in West Virginia for a new wheelchair for our quadriplegic Son Zackary. After months of waiting, with a continuous run a round from NS claiming every excuse they could muster up. They claimed they didn't receive the...
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Anonymous
Anonymous

that is horrible. sorry to hear that. get a lawyer and sue them (or probably better yet take them to small claims court)

Buckhannon, West Virginia
#624457
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Philadelphia, PA. I have waited MONTHS to get my 5 year old daughter a walker that I still have not received. I have made at least 25 calls regarding its status and NOT ONE PERSON takes responsibility for following up or following through. I was told after MONTHS of...
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1.0
I didn't like
  • Not receiving a walker for months
  • How insurance is handled
#560452
Reply to reviews