WELL THEY DELIVERED TO M3 ON SEPT 23 2017 I took my gogo Elete out on Monday SEPT 25 2017AND IT KEPT SHUTTING OFF EVERY TIME I HIT A BUMP AND I CALLED THEM WAS TOLD COULD NOT GET SOMEONE OUT TO LOOK AT IT TILL OCT 29 2017 HE CAME AND OREDERD WHAT PARTS I NEEDED TO...
Read more
I didn't like
  • Worst service ever encountered
  • Calls not returned
  • Making excuses
#1130790
I purchased power assist wheels from National Seating and Mobility. One of the wheels were accidentally damaged, so I submitted it for repair and it took 4 months to return. Once I used the so-called repair wheel, it would occasionally just stop working, showing an...
Read more
1.2
I liked
  • Salesman
I didn't like
  • Not following up on repairs
  • Nonchalant uncaring attitudes
#1030322
We recently purchased a home with a chair lift system that was not functional. We contacted NSM to have someone check out the system and see what was needed for repair. A return call was received immediately and an approximate appointment time set up for a service call...
Read more
I have used a mobility scooter for over 30 years and in that time have had interactions with many different assistive tech and durable medical equipment companies. In an effort to replace my current several-year-old and not functioning reliably scooter I contacted the...
Read more
Anonymous
JF Utah

Too bad you'll have to go through them for the repairs. Since it was bought through them.

1.7
I didn't like
  • Extremely slow process
  • Never returning messages
  • Making excuses
#870817
I am horrified about how this company (National Seating & Mobility) has handled themselves. A year ago my father was diagnosed with ALS and Brennan Arbogast from the TOLEDO location at 6501 Angola Road Unit P Holland, OH 43528-9651, sold my parents a mobility chair. He...
Read more
1.0
I didn't like
  • Treated unfairly
#838531
My name is Carolyn Bledsoe and on Oct. 1, 2015, I called your company office in Redlands, CA and paid for my 20% due so the company could move forward and order the chair for my husband. I told the person I talked to that his present chair had a bad wheel and could...
Read more
Anonymous
onemadas***redhead

Someone is getting kickbacks from numotion or the medical providers would dump them, too many people are being ripped off by them.

I didn't like
  • Lack of follow through on order
  • Calls not returned
#721458
We receive a post card in the mail in August of 2014 stating my sons power chair had a recall on the toggle switch and display for the wheel chair movement. The card stated there was a back log of parts and they would contact us when the part was in to schedule an...
Read more
Anonymous
Anonymous

Recalls are done by manufacturers. They are a distributor. So that means parts are back logged from the manufacturer not them. Before you complain learn the truth it will set ...

1.0
National Seating And Mobility Bartonville, Illinois
I didn't like
  • Customer service
  • Calls not returned
#709722
Last June 2014 we contacted National Seating here in West Virginia for a new wheelchair for our quadriplegic Son Zackary. After months of waiting, with a continuous run a round from NS claiming every excuse they could muster up. They claimed they didn't receive the...
Read more
Anonymous
Anonymous

that is horrible. sorry to hear that. get a lawyer and sue them (or probably better yet take them to small claims court)

National Seating And Mobility Buckhannon, West Virginia
#624457
Philadelphia, PA. I have waited MONTHS to get my 5 year old daughter a walker that I still have not received. I have made at least 25 calls regarding its status and NOT ONE PERSON takes responsibility for following up or following through. I was told after MONTHS of...
Read more
1.0
I didn't like
  • Not receiving a walker for months
  • How insurance is handled
#560452
National Seating picked up my 3 year old power wheelchair to repair seat lift and tilt features. I was given a loaner wheelchair which turned out to be defective, unsafe, and completely inappropriate. Defective in that seat would not return to horizontal, flat...
Read more