We subscribed for a free trial. Sent a single fax. A month later I started attempting to cancel my membership, but every month another charge was taken. I have finally succeeded at canceling our membership and then applied for a refund providing documentation of my...
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1.9
I didn't like
  • Cancelling
  • Could not cancel free trial
#990382
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Most things can be forgiven and looked past with polite customer service and at least a calm willingness to consider customer concerns/frustrations, or if they offer a stellar product/service that makes it worth the lack of support. MyFax fails on all counts. They...
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1.3
I liked
  • Warning other customers to stay away
I didn't like
  • Customer support
  • Charging for services not received
  • Could not cancel free trial
#956060
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Subscribed to this service because I was get a few errors in transmission using a magic jack number. What a mistake. I don't send many faxes and usually around 3-4 pages maybes 3 times a month. Over half of my faxes failed. I would call the line manually and hear a ...
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1.2
I didn't like
  • Communication
  • Customer support
  • No way to cancel online must call company
#850894
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Terrible experience. Signed up for free trial. Now I cannot cancel. Tried emailing them, calling, no response - only recordings. I am now contacting my bank to report possible fraud and block any charges. I could not delete my bank card information or cancel online. ...
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1.4
I liked
  • Received fax via trial as promised
I didn't like
  • Could not cancel free trial
  • No way to cancel online must call company
  • Is a trap cannot cancel and will be charged
#809166
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I signed up for 30 day free trail to my fan services. Cancelled immediately but they continued to charge my credit card for 10 months including for faxes I never made and for faxes I never received. I'm out $98.50. I will be paying closer attention to the charges on...
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I didn't like
  • Scam
#742513
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I thought I was getting 100 free fax pages per month and then a small charge for each page after that. But, hidden in their terms and conditions, MyFax deceptively re-defines "page" as the number of minutes it takes to send each real physical page of your fax. I sent...
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Anonymous
Anonymous

Your an ***. A lot of companies do this.

Anonymous
Anonymous

Umm yeah that is pretty common. How big was the file you were sending? 100k doc or PDF file should go through easily, but a 4 meg jpg of the same file would not. You do kno...

1.0
I didn't like
  • How they deceptively redefined a fax page as minutes
  • Terms of service
  • Customer service
#739017
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There is NO reason any company should request your bank statements just to process a payment. MetroFax did exactly that to me (as they have many, many others). My account had been opened just a few hours when I received an email stating: "To unsuspend your account:...
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#706176
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I signed up for a free trial on 5/4/15, sent a 7 pg fax that had to be resent another way! I cancelled service, also because immediately I started receiving faxes from Dr or Dentist offices with patient personal identifying information (referrals) through apparently...
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Myfax Dayton, Texas
I didn't like
  • Service
  • Communication
  • Web fax service
#694797
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I enrolled in the 30-day free trial, timely cancelled using their automated phone system then discovered $10 charges on my checking account the following week. Spent the morning drilling down through their automated system again to speak to a representative, they told...
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Anonymous
Landon

Thanks for reviewing this..I was going to register our business but I have changed my mind.

#526153
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Myfax is one of the most unethical companies I have ever dealt with. Once they have your credit card number you are their hostage. I even changed my credit card number and they still were able to charge. They claimed the only way they would honor a cancellation is...
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SMMY42
SMMY42

A CLASS ACTION LAWSUIT will entitle us consumers who have all been wrongfully charged by this group to a refund and possible damages for their willful negligence and theft of ...

#470697
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