The same thing happened to me -- could not read all of the numbers on the prepaid data scratch off pin number. TracFone told me to go back to the store where I purchased it. I will try that but I never get any help when I call TracFone. First of all, they don't speak...
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AlexTrac
AlexTrac

Hi. I'm AlexTrac from TracFone Wireless. I read your post and I am sorry you’re having some problems. We'd like to take a closer look into what's going on and ensure there is ...

2.1
I didn't like
  • Customer service
  • Cust svc wait time 30 min
  • Web is not working correctly
#1178212
Reply to reviews
I was offered a promo on Jan.2 from ATT Direct TV which was that I was to purchase an Amazon gift card for $125 and in return I was to get January and February free and from then on I would be given a special promotion of $62.50 for 2 years and I would get all the...
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1.0
I didn't like
  • Direct tv allowing their customers to be scammed
#1163235
Reply to reviews
EFavorMart - Horrible Customer Service!!!!!!!!!!!!!!!!!!!!
I placed a big order for plates on June 14th and another big order on the 17th. On June 29th I contacted them (had to be via chat) and "Christine" told me that the 1st order was being shipped that day and the 2nd order was processing and would ship the next day. We...
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3.3
I didn't like
  • Unable to contact other than chat
  • Poor customer service
#1071079
Reply to reviews
I have safelink and attempted to do a online chat I was redirected to tracfone chat . The first rep reactivated my phone , gave me a new number and I thought everything was good. A few hours later I noticed my minutes were being deducted for text messages wich were...
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1.6
I didn't like
  • Hearing i cant
  • Poorly trained front line staff
  • Tracfone refused to correct the problem
#973998
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Requested service in June 2016. Added to our AT&T Bill. Supposed to get a monthly discount at $10+ and later told it would be half that. Other discounts seemingly disappeared after we had the equipment installed. Ordered extra Mini for another bedroom and paid $65 more...
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1.0
I liked
  • Installers were genuine and professional too good for direct tv
I didn't like
  • Fraudulent
  • Unfair charges
  • We were lied to frm dayone
#942930
Reply to reviews
My tracfone account was hacked and the person was able to transfer my service days and minutes to another account. Tracfone was able to get my service and minutes; but, I was not able to transfer it back to my present phone. They sent me a new phone refurbished...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.6
#919837
Reply to reviews
He tried scamming me last week thank god I was able to see these reviews and not make that mistake. Shocks me this guy is still on the loose! I see multiple reviews, posts, even TV segments on this guy and cannot figure out how he keeps going? I guess it's easier...
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1.0
#890447
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If I move an inch one or eat or another my phone ends the conversation. Hangs up on the person I am talking with. I. was ticked off when one text took a thousand minutes, that was wrong, I couldn't, even read the message cause the lettering was so tiny, not even with a...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

#874294
Reply to reviews
I too had a problem, but figured out you MUST GO TO: SIMPLYACTIVATE.com instead off simplywireless I hope this is helpful. As I must use at least 80 words to post this to the site I will write a bit about my LG Tracfone's. I have bought LG phones from HSN every few...
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I didn't like
  • Needs to redirect to simplyactivate dot com
#754277
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I have been trying to transfer my old tracfone to my new Samsung galaxy android smartphone,serial no.268 435 463 201 002 426. My order no.1250457134. I have talked to at least 4 tracfone people and got a different story every time, and at least 3or4 hsn people, with no...
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WirelessCenter
WirelessCenter

Hi, this is Stacy with The Wireless Center. I reviewed your order. I see that you spoke with one of our Wireless Center agents on 9/5/2015 who provided the PIN to you over th...

Keyser, West Virginia
#702225
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