As an ex monro muffler manager (I'm embarrassed to say) I can tell you they are completely incompetent. There is a Manager and the rest are Shade tree Mechanics at best. This means they learned to repair cars by daddy in the back yard. 90% have NO ASE certifications....
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Anonymous
Anonymous

I totally agree they are rude. With absolutely no experience they blew my car engine changing my oil I never took out the old oil and putting new oil had seven quarts in my ca...

Anonymous
yasmine

The company has rude managers and they charge you for stuff you shouldn't be charged for. Check your invoice carefully. They will get you if they can. And they have a ancien...

1.3
I didn't like
  • Poor poor customer service
  • Dishonesty
  • Not honest
#994898
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Cheats & Lies. We went in for a brake estimate and were told the calipers were bad and the rotors were damaged. They told us that that they would try to resurface the rotors but weren't sure they would be able to. They were going to charge $100. Since we had just had...
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I didn't like
  • Being deceived
#934728
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had a Meineke muffler fall off while traveling to CT. Work done to replace muffler but owner of shop didn't contact Yonkers where i got muffler, didn't have warranty in car. meineke customer service is a joke.they know the New London shop didn't do anything to verify...
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Anonymous
Anonymous

Is there any reason WHY you didn't contact the shop that did the original repairs? They could have faxed or emailed a copy of your invoice to the repairing shop. It is not u...

2.3
I didn't like
  • Manger rude
  • Customer service
#716550
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Monro Muffler Brake And Service - 4 visits to put a muffler on
I contacted the Westover WV store several weeks ago to get my muffler changed. The quote they gave me was well over $500. I then contacted the Monro store on the Mileground in Morgantown WV, roughly 5 miles away. I gave them the exact same information. Their quote...
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1.0
Monro Muffler Brake And Service Westover, West Virginia
I didn't like
  • Poor poor customer service
#705724
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I ordered a muffler two days ago. It was a Bosal brand. It was available for $132--not a bad price for a muffler I suppose. The box came a little bit banged up, but when I opened it the part was completely fine. I am going to install it today, so if all goes well I...
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5.0
I liked
  • Found part
  • Good prices
#596356
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