I called a week and a half before the appointment so I would get it while my husband was in town. Specifically made it for 2:00 pm as that is when I would be home. They called at 10:30 to say the repairman was running early and would be there within a few minutes. I...
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Anonymous
Enispe Uncherme

The only way for a company to "guarantee" an arrival time is to only do 1 job per day. Just like at a doctors office...you do not want a PM appointment, because the more patie...

1.0
#1138455
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Mr Appliance - The WORST service experience ever!
After Irma we had a power outage for 36 hours. Then our KitchenAid fridge showed " Sabbath on" and we could not get out of it. I called "Mr Appliance"....TROY SNYDER....who came, but he had never heard of this issue. He made some calls and said he would be back with a...
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Anonymous
Mason

Next time call Mr. Magician instead.It sounds as if he's the only one who could have helped you to your satisfaction.I don't know anyone who can pull every part for every appl...

1.7
I liked
  • Quick response
I didn't like
  • Totally incompetent
#1104070
Reply to reviews
Scheduled an appointment for refrigerator/freezer door repair. Was told between 8:00 and noon, then between 12:30 and 1:15. No email either, which was supposed to be sent. After waiting 8 hours with no reasonable excuse, found someone else. Can't believe I waited...
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3.0
I didn't like
  • Wasting 8 hours for no service
#903770
Reply to reviews
Working through LG, I was assigned a repair on Saturday between 8am and 12:00pm. The service was to be done by Mr. Appliance. I called the number in my email - it went to Mr. Appliance - and all I got was a recording saying to call between 9am and 5pm!! At 12:30pm, I...
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1.4
I liked
  • Temporary repair got my washer working
I didn't like
  • Poor repair service not on time no contact made
  • Failure to have correct part to fix it correctly
  • Failure to arrive on time or contact me
#852012
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MrAppliance of Wake - 8719 Harps Mill Road - Raleigh, NC 27615. Repair of ice maker and wine cooler. Overcharged for wine cooler part and was charged a staggering $170.00 PER HOUR for labor! Total cost - $452.00! Made mistake of not getting a quote for cost of job....
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Anonymous
Anonymous

Do you really think if a part costs $85 "on line", that the service company is going to sell it to you for $85? That gallon of milk that you buy for $4 at Walmart costs them l...

I didn't like
  • High labor costs
  • Being overcharged for parts
#737179
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Mr. Appliance was called b/c of a broken light on my Viking Stove. They came out diagnosed the problem & said they'd order part- 3 months went by & called asking if the part was in. They put me on hold for 15 minutes & said it should be in tomorrow?!?!...
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I didn't like
  • Inadequate service expertise
  • No follow up and bogus repairs
#717394
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