Rented 2 trucks for a move to Florida. Check engine lights were on when we picked them up and we were told, "Go ahead...ignore the light." One had no air conditioning but made it the 650 miles. Second broke down 5 hours into the trip and my daughter was stuck for 30...
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1.0
I didn't like
  • Rude supervisors
  • Entire experience
  • Unethical business practice
#1014766
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I rented a truck for my friend to use to move- using my credit card etc. The friend was terrible with his own communication and returned the truck 4 days late. I can't fault Budget for that. However, nobody at Budget could tell me squat. I kept calling the...
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3.3
I liked
  • Vehicle quality
I didn't like
  • Phone support
#909672
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Went to location in Charleston, WV. During check out the agent was interrupted to help a child that was in his care. When the agent came back he had my spouse sign the documents and charged insurance to the rental. Since my husband had already signed that we had our...
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3.2
I liked
  • Vehicle quailty was adequate
I didn't like
  • Unprofessional
  • Given the runaround
  • No alternatives
#907613
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1 day prior to getting my Atlanta to Chicago Trip -- Inventory manager Robinson Williams from Orlando office called in and says no truck available. 2. My flight ticket, storage already book, I have to leave the apt on last day of the month - 1000 $ loss straight away....
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Anonymous
Anonymous

My reservation no -- Reservation Number: 0000535634568Reservation Type: OneWay Confirmed ReservationReservation Status: CanceledCancellation User: ROBIWI Cancellation Reaso...

1.2
I didn't like
  • Problem solving
  • Being lied to about availability
  • Customer relations
#891042
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I will not be doing business with budget avis rentals again! I had an experience about a year ago where I rented a 26 foot truck from the northgate /Colerain location. On the day i scheduled to pickup the truck I was informed that there was no truck available because a...
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1.0
I didn't like
  • Customer service
#890025
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The Missoula Montana Budget Truck rental at 2000 West Central Avenue is the worst customer service I have ever encountered. We rented a 16' truck in Kalispell for a one way drop off with a two day rental. We returned the truck on time in Missoula with a full tank of...
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#865405
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Truck leaked water and got my stuff wet ! Old and Rusty truck ! Brakes needed replacing. Wipers were literally coming off during a 2 hour rain storm. I had to pull over every 10 minutes to fix the wipers, but ultimately had to drive without any wipers. The ramp...
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1.0
Product
#840322
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Reserved a truck and car trailer for TN to CA move 3 wks in advance. Got an email confirmation 3 days before pickup date. Called dealer who said they had the truck but were waiting on trailer. The day before the move, they said the trailer would be in later that day or...
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1.0
I didn't like
  • Charged no show fee - they had no trucks
  • Unprofessional
#745953
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I have always used U-Haul and never had any issues. Used Budget this time because it was cheaper and totally got screwed. All looked good until check out. On my confirmation page there was an * stating that there would be a $150 hold on my card and this was never...
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I didn't like
  • Customer relations
  • Problem solving
#737198
Reply to reviews
I get a reservation with a confirmation 3 days prior to renting from Verti Park in Brooklyn, NY. I show up at 7AM to pick up the truck. Low and behold no truck available. The arrogance of this POS (not the manager) to tell me that I should have confirmed the...
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1.7
#677645
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