We rented a big box truck to move from Phoenix Arizona to Robeline, Louisiana. This was supposed to be a 19 hour drive in the summer. We had two other vehicles and a seperate trailer loaded down for the move as well. The truck didn't make it halfway before it broke...
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1.5
I liked
  • Getting rid of it
I didn't like
  • Long wait times
  • Rude treatment on phone
  • Customer service
#1322940
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WORSE COMPANY. i called this company for my towing truck dolly. first they didn't response, didn't confirm em they are coming or not & didn't explain me how much this cost me. so i was keep trying my self & then i got success & everything was good. then after 3 hours...
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1.0
I didn't like
  • No management
  • Truck condition
  • Overcharge
#1293809
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Budget Truck Rental - SUCKS
Budget Truck Rental - SUCKS
Budget truck rental isn't even worth the one star. My husband and I rented a 16' truck from them. We picked up the truck in the evening. We were told the truck had unlimited mileage as long as we turned the truck in at the location near the new house. They also said it...
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1.0
I didn't like
  • Given the runaround
  • Customer service
  • Rude customer service
#1201608
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I was contacted less than 24-hours prior to pickup that my truck would not be available and the recommendation from the local office (Stor Place of Bellevue, which is another place to avoid) was to call another company (great advice). So, I contacted Penske and got on...
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Budget
Budget

This issue has been resolved, BTR refunded me the extra money I had to pay Penske.

1.0
I didn't like
  • Service provided
  • Given the runaround
#1157387
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Rented 2 trucks for a move to Florida. Check engine lights were on when we picked them up and we were told, "Go ahead...ignore the light." One had no air conditioning but made it the 650 miles. Second broke down 5 hours into the trip and my daughter was stuck for 30...
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1.0
I didn't like
  • Unethical business practice
  • Problem solving
  • Entire experience
#1014766
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I rented a truck for my friend to use to move- using my credit card etc. The friend was terrible with his own communication and returned the truck 4 days late. I can't fault Budget for that. However, nobody at Budget could tell me squat. I kept calling the...
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3.3
I liked
  • Vehicle quality
I didn't like
  • Phone support
#909672
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Went to location in Charleston, WV. During check out the agent was interrupted to help a child that was in his care. When the agent came back he had my spouse sign the documents and charged insurance to the rental. Since my husband had already signed that we had our...
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3.2
I liked
  • Vehicle quailty was adequate
I didn't like
  • Budget
  • Unprofessional
  • No alternatives
#907613
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1 day prior to getting my Atlanta to Chicago Trip -- Inventory manager Robinson Williams from Orlando office called in and says no truck available. 2. My flight ticket, storage already book, I have to leave the apt on last day of the month - 1000 $ loss straight away....
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Anonymous
Anonymous

My reservation no -- Reservation Number: 0000535634568Reservation Type: OneWay Confirmed ReservationReservation Status: CanceledCancellation User: ROBIWI Cancellation Reaso...

1.2
I didn't like
  • Being lied to about availability
  • Problem solving
  • Customer relations
#891042
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I will not be doing business with budget avis rentals again! I had an experience about a year ago where I rented a 26 foot truck from the northgate /Colerain location. On the day i scheduled to pickup the truck I was informed that there was no truck available because a...
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1.0
I didn't like
  • Customer service
#890025
Reply to reviews
The Missoula Montana Budget Truck rental at 2000 West Central Avenue is the worst customer service I have ever encountered. We rented a 16' truck in Kalispell for a one way drop off with a two day rental. We returned the truck on time in Missoula with a full tank of...
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#865405
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