I bought five tickets for a show on a Saturday. Then I found I could not make it, so I called them because the web site was not working. The person on the phone helped me change the date of the shot to the next Sunday. When we arrived, the show had been booked for the...
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1.0
I didn't like
  • Bad customer service
  • Customer service made a mistake and they will not fix it
  • Bait and switch
#1044670
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Bought 2 small Fandango printable gift cards online and when my 2 granddaughters went to use them they were declined. They would not help me while they were at theater without sending copies of the cards. By the time I got my son to take pictures, text to me and I...
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1.7
I didn't like
  • Lack of customer service
#1035979
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For the second time, I have received a Fandango Gift Card for Christmas, and neither the card number or the pin work. I have checked and triple checked, inputting carefully both numbers. Still showing error. I tried Customer Live Chat: There were over 125 callers in...
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Anonymous
Anonymous

For the second time, I have received a Fandango Gift Card for Christmas, and neither the card number or the pin work.I have checked and triple checked, inputting carefully bot...

1.0
I didn't like
  • Gift card unusable because card number did not work
#979950
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I have completed the purchase of tickets. Now, every time that I pay with VISA, I have to set up a new password. Then, when I go to check out, that password is not recognized. Then I get a new number to set up a password, by email. That is not recognized. After six...
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1.0
I didn't like
  • It failed to provide the correct visa interaction
#879073
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I purchased tickets last night AFTER the movie had begun (HUGE mistake) thinking that I was going to make it since previews are usually 15 minutes long. I was not able to make it on time so I contacted Fandango today to see if I could get an exchange. I didn't want a...
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2.4
I didn't like
  • Refund policy
#817133
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I purchased the gift card and thought it would be nice as a gift. Well it is not accepted at 1000's of theaters only online. So I purchased tickets for my kids to see a movie with friends. When everyone got there there were no seats together and there was no refund....
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Anonymous
Anonymous

The true real best investment? Keep your cash. Take it to the cinema when you want and give it to them in exchange for a movie ticket.

I didn't like
  • Poor online userability
#808980
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I purchased 2 tickets in advance that cost well over $20, now there is a service fee included, I called 10 minutes after the show started and asked if I could be allowed to go to the next showtime, an unexpected incident had occurred and I was unable to make it to the...
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I didn't like
  • Lack of help with a refund online or over the phone
  • Bad customer service
#790495
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For the past several weeks, I've been trying to get tickets to regular screenings Star Wars at my local Regal. Initially, when the $15 regular shows kept getting sold out, I thought it was because the movie was so popular, coupled with the fact that customers were...
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I didn't like
  • Cost
  • Long boring loud trailers
  • Rpx
#768208
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I purchased with Paypal and have a Paypal card. Instructions said that I could use my card to pick up tickets at theater. I left my phone home as I always do when going to theater. Upon arrival at theater, the box office said that they could not read a Paypal card. ...
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1.0
I didn't like
  • Long on-hold time
  • Codes not working
  • Disrespect for customers time
#756469
Reply to reviews

Fandango's customer service is the worst of the worst. Even worse than Comcast (who owns them). They won't resolve your problem, they will be rude, they will give you canned responses. The only thing you can do is avoid their customer service at all costs. Their wait...
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2.0
I didn't like
  • Awful customer service
  • Impoliteness
  • Lack of interest in assisting me
#753614
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