I paid $90. for gift certificates for my grandchildren. I later found out that no theater around here will accept them. When I called them on the phone I was treated very rudely. The manager tried to talk over me the whole time. He told me I would have to go back to...
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I didn't like
  • Poor customer service
#991942
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Advance purchase all the time... Was a huge fan of fandango as my son is an avid theater goer. I purchased tickets today, on the way to the theater my son got sick. I cam home and took care of him and forgot to call for an exchange. By the time I did. Fandango told...
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1.7
I liked
  • It is ok if you dont make mistakes
  • Fact i can purchase tickets in advance for a showing
I didn't like
  • Refund policy
  • Lack of concern for customer
  • That the service did not work
#910992
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I will never buy another Fandango gift card. I bought 4 Fandango Gift Cards for family members for Christmas. What a rip off. First of all they had to get there movie tickets on line and were charged a fee. When I buy a $25 gift card I want that person to get $25...
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#786148
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I ordered what I thought would be a movie card for my father. I live across the country & since I don't know which theaters are in his neighborhood, Fandango would be a good choice. I bought what appeared to be a real card, they asked for his address. It is mid...
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#663713
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I purchased 3 tickets online and used a promo code I had for $10. After purchase I realized that I had the wrong date on the tickets and called customer service to exchange the tickets. They wouldn't do an exchange unless I paid $10 instead of the promo code, because...
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1.0
I didn't like
  • Poor website
  • Not being able to get a refund
#630820
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we received a gift card from family and two time went to theaters that Fandango stated said accepted the gift cards then after being turned away we decided to go to the web site and buy the tickets there we started the process and completed the form and on the side...
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1.0
I didn't like
  • Disrespect for customers time
  • Lack of professionalism
  • Awful customer service
#626856
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