I been on hold for a half hour or more everytime i call them,they take their sweetass time when i go switch to them from Plaza Home Mortgage since June 18 2018 since i got the notice in the mail,i bet this one *** of a screwedup comapny for home mortgage servicer i...
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1.0
I liked
  • Faster response on the phone when i call
  • Faster service
  • Faster costumers service on the phone
I didn't like
  • Simply they do not care about homeowners
  • Being hold for and hour or two
#1293525
Reply to reviews
YOUR COLLECTION DEPT CALLS ME EVERY WEEK. I ASK FOR THEM TO FAX E-MAIL OR MAIL MY CURRENT MONTHLY MORTGAGE STATEMENT TO MY NEW SECURE ADDRESS WHICH I GIVE THEM IS:- 3191 BEL AIR DR, LAS VEGAS NV 89109, (MY NAME IS MALCOLM BOOT) BECAUSE I WANTED TO PAY OFF TOTALLY THE...
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I liked
  • Selene is stupid
I didn't like
  • Because selene do not want to accept payment
  • Should not be permitted to service mortgages
  • Are unreasonable disgustingly
#1283882
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All I wanted was some basic information on a HELOC and some idea of what rates were available. Within about 2 minutes of clicking on submit my phone started ringing off the hook. Within the first day I had over 10 calls from multiple finance companies. One even called...
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Anonymous
LendingTree.com

Since you submitted your own telephone number to LendingTree.com, it's not "spam."It's a response to your quote request.

1.0
I didn't like
  • Being scammed
  • Customer service
  • No easy opt out
#1260671
Reply to reviews
I put an additional $10,000 on my mortgage payment in September. Any loan I have ever had if I chose to make an additional payment, that money went directly to reducing the principle. Not here. Mr. Cooper initially reduced my principle and in the same day, they...
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1.3
I didn't like
  • Deceptive practices
#1242848
Reply to reviews
Originally, I had a mortgage with Bank of America, who then sold the mortgage to Nationstar which is now called "Mr. Cooper". In August of 2017, my home flooded during Hurricane Harvey and I lost everything. My insurance company (Allstate) was awesome every step of the...
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Anonymous
Pissed in Florida

Same identical situation in Florida. Six months after the flood and still can't live in my home. Been out of pocket the entire process of repairs and the only thing they have ...

2.0
I liked
  • Patience of frontline customer service reps
I didn't like
  • Literally everything else
#1180086
Reply to reviews
RED FLAG: I have read the horrible things that Shellpoint is doing to others and I read this on RIPOFF REPORTS (Total Visits 8,998,758,637) "... call your local police immediately and also notify the Federal Bureau Of Investigation because Shell Point Mortgage...
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Anonymous
Anonymous

hate this company

1.0
I didn't like
  • Horrible customer service fraud
  • Horrible customer service
#1140147
We applied for mortgage and received an letter of approval for a particular property. We accepted their offer for the mortgage, and proceeded with the next steps. The Friday before closing, Scotia decided that they are not going to give us the mortgage anymore. We have...
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Anonymous
Unhappy client

Thank you for the information.I feel the same way with this bank.The Management team in the branches are Rude, obnoxious, unprofessional and argumentative.Good luck..

1.4
#1119240
Reply to reviews
Calatlantic Homes - CalAtlantic Mortgage Inc
Calatlantic Homes - CalAtlantic Mortgage Inc
I requested a Loan from them. I got the my loan pre-approved. During the Loan Approval Stage, they were asking too much information like Bank history credit reports from countries that they did not have Jurisdiction to request for information. I was fine to give it to...
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2.7
I liked
  • Sales and real estate agent
I didn't like
  • Loan officer underwriter
#1114557
I made a payment on the 4th of Aug. Due AUG 1st, so YES I was 4 days late. Late fees do not kick in untie 15th of the month. On the 12th of AUG, they sent me a statement loaded with late fees and they demanded 2 payments. This is a *** BAG LYING COMPANY. Just trying to...
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1.4
I didn't like
  • Not updated and the bait and switch tactics
  • Not updating and lying
  • Fact that they are intentionally lying
#1086867
Reply to reviews
I was able to get the lowest rate and lowest fee loan out of the 5 different lenders I talked to. eLEND was great from start to finish. My loan officer was very professional and my processor was very communicative. Their system is up to date and easy to use (secure...
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5.0
I liked
  • Communication and the rate
#1051105
Reply to reviews