All I wanted was some basic information on a HELOC and some idea of what rates were available. Within about 2 minutes of clicking on submit my phone started ringing off the hook. Within the first day I had over 10 calls from multiple finance companies. One even called...
Read more
1.0
I didn't like
  • Robo spamming
  • Deceptive terms and conditions
  • Being scammed
#1260671
Reply to reviews
I put an additional $10,000 on my mortgage payment in September. Any loan I have ever had if I chose to make an additional payment, that money went directly to reducing the principle. Not here. Mr. Cooper initially reduced my principle and in the same day, they...
Read more
1.3
I didn't like
  • Deceptive practices
#1242848
Reply to reviews
Originally, I had a mortgage with Bank of America, who then sold the mortgage to Nationstar which is now called "Mr. Cooper". In August of 2017, my home flooded during Hurricane Harvey and I lost everything. My insurance company (Allstate) was awesome every step of the...
Read more
Anonymous
Pissed in Florida

Same identical situation in Florida. Six months after the flood and still can't live in my home. Been out of pocket the entire process of repairs and the only thing they have ...

2.0
I liked
  • Patience of frontline customer service reps
I didn't like
  • Literally everything else
#1180086
Reply to reviews
RED FLAG: I have read the horrible things that Shellpoint is doing to others and I read this on RIPOFF REPORTS (Total Visits 8,998,758,637) "... call your local police immediately and also notify the Federal Bureau Of Investigation because Shell Point Mortgage...
Read more
Anonymous
Anonymous

hate this company

1.0
I didn't like
  • Horrible customer service fraud
  • Horrible customer service
#1140147
We applied for mortgage and received an letter of approval for a particular property. We accepted their offer for the mortgage, and proceeded with the next steps. The Friday before closing, Scotia decided that they are not going to give us the mortgage anymore. We have...
Read more
Anonymous
Unhappy client

Thank you for the information.I feel the same way with this bank.The Management team in the branches are Rude, obnoxious, unprofessional and argumentative.Good luck..

1.4
#1119240
Reply to reviews
Calatlantic Homes - CalAtlantic Mortgage Inc
Calatlantic Homes - CalAtlantic Mortgage Inc
I requested a Loan from them. I got the my loan pre-approved. During the Loan Approval Stage, they were asking too much information like Bank history credit reports from countries that they did not have Jurisdiction to request for information. I was fine to give it to...
Read more
2.7
I liked
  • Sales and real estate agent
I didn't like
  • Loan officer underwriter
#1114557
I made a payment on the 4th of Aug. Due AUG 1st, so YES I was 4 days late. Late fees do not kick in untie 15th of the month. On the 12th of AUG, they sent me a statement loaded with late fees and they demanded 2 payments. This is a *** BAG LYING COMPANY. Just trying to...
Read more
1.4
I didn't like
  • Not updated and the bait and switch tactics
  • Not updating and lying
  • Fact that they are intentionally lying
#1086867
Reply to reviews
I was able to get the lowest rate and lowest fee loan out of the 5 different lenders I talked to. eLEND was great from start to finish. My loan officer was very professional and my processor was very communicative. Their system is up to date and easy to use (secure...
Read more
5.0
I liked
  • Communication and the rate
#1051105
Reply to reviews
Our loan was sold to Selene by Bank of America a couple years ago. We had no issue with them until it was time for the PMI to drop off. In February of 2017, when we knew the next monthly payment would put us below 80% of the original purchase price, we emailed their...
Read more
1.0
#1050692
Reply to reviews
Please send me the addresses of all the homes the folks here have lots to them give me their full address and your name so that I can trace how Selene tracks homes and wholesales them to other banks...this is urgent ...I can also help you recuperate financial Loses......
Read more
Anonymous
Anonymous

Whose getting paid to allow this? Someone has to be, because they are doing what they want.

Anonymous
Anonymous

Aquino? Your client is Aquino? Hmmmm...something about that name disturbs me.

1.0
I didn't like
  • Mortgage fraud
#923776
Reply to reviews