Online experience is awful (maybe their brick and mortar service is better). ‘Loan Officer’ was merely an administrator—unknowledgeable, non-committal, slow to respond to email. Took two-three weeks to make it to underwriting, finally declined after six weeks because...
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1.6
I didn't like
  • Communication
  • No consideration for other facts
  • Strick qualification guidelines
#1184630
Reply to reviews
i got behind on my payments and in order to catch up i had to call in my payment each month as per their policy as they state that the internet payment option is locked out so i had to pay and additional $15 each time. when i said i would take that up with my state...
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1.1
I liked
  • Made a proposal to catch up on my payments
I didn't like
  • All the additional fees that were charged for bogus reasons
#1166445
Reply to reviews
Horrible bank. Rude and flippant customer service reps, incompetent with all aspects of banking. They have screwed up my online bill pay multiple times with emails telling me I need to schedule a bill to be paid when it's already scheduled... Then it will be paid...
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1.3
I didn't like
  • Incompetent employee
  • Dumb process
#1142830
Reply to reviews
Loan was sold this StateBridge. Tried to make payment online, "no record of account", called 5 times before I got a "Customer Service" rep with attitude. Told me site only works with "Internet Explorer". Worked fine on 9/30 with Firefox but account wasn't in system yet...
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1.2
I didn't like
  • Total incompatence
#1110421
Reply to reviews
I have read a lot on people complaining about NACA, many of the same people pursue it (myself being one of them) - why? because final result is sweet (or going to be sweet, in my case) - i mean, i will be closing with 0.0625% interest rate, no closing costs, no PMI and...
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Anonymous
Anonymous

NACA in Massachusetts sucks I"m a seller of a condo a couple is trying to purchase it. My condo is 95% remolded the appraiser valued it at $ 76, 000 WTF new windows carpetin...

Anonymous
Anonymous

Document this same review when you close. Not helpful

3.7
I liked
  • Best rates
  • No pmi
  • No closing costs
I didn't like
  • Inefficient processes
  • Value for time and effort
#1005019

I had a mortgage loan through Third Federal which I established in 2009. In August 2016 I contacted Third Federal to request either a new loan or a refinance. I needed to buy out the 2 other parties who were co-owners of my home. I was not asking for additional money....
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1.3
I didn't like
  • Communication
  • Trustworthiness
  • Knowledge of services
#991784
Reply to reviews
I am currently in the middle of securing a mortgage with MB Financial. This is my tenth deal in three years and I have never experienced this level of poor communication, lack of transparency, cluelessness in the process and overall ownership for their product. I have...
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1.2
I liked
  • People early on in the engagement
I didn't like
  • Communication
  • Ownership
  • Ability to solve a problem
#960313
Reply to reviews
Fifth Third Bank has extremely antiquated technology and it's a way for them find ways to charge you fees. They require that you do online internet banking...during branch hours. What is the point of internet banking then?! They charged me fees because I was...
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1.0
I didn't like
  • Web site
  • Fees
  • Awful customer service
#951946
Reply to reviews
State Bridge Purchased my Mortgage from Chase. I tried contacting them for over a month and a half and they would never respond to email, phone, or their webpage. I deal in a cash business and pay my mortgage with cash which is fine when dealing with a real bank;...
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Anonymous
Anonymous

Had a similar problem. Chase sold my mortgage to them. In Nov "someone" applied my payment wrong so I received a late payment assessment even tho my payment was not late. When...

Anonymous
Anonymous

They are a terrible company. They will destroy your credit. Your right that they are not a real bank. They are a management company for a company that purchase your mortgage. ...

#860798
Reply to reviews
Thank you for the great experience Hypotec
I had the pleasure of working with Lauren, one of the officers on the staff and let me tell you what a gem she was! I did some shopping to find a VA Loan. SHe and Hypotec immediately gave me the better offer than the other lenders. The other lenders were willing to...
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4.6
#609008