Approx 8 months ago, our mortgage was purchased or taken over by Freedom Mortgage from the mortgage company we used when we purchased our home. It has been such a nightmare. They have no clue about customer service and are often rude to boot. I do not see myself as a...
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

Thank you for reaching out and providing feedback. I'm disappointed you're not completely satisfied with your experience. If there's anything I can do to help, please email me...

1.1
I didn't like
  • Inability to explain rates
  • Rude and lack of respect for their customers
  • Unorganized
#1337054
We had this servicer for 7 years. In those 7 years, they lost paperwork, payments, escrow, tax info. Their math is constantly off and their estimates for the coming year are never correct. In the last year, I ended up having to quit work, I was on the phone with them...
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Anonymous
nostrovja

I don't doubt everything your attorney said. Our mortgage was sold to them, because as we were told, it is illegal to own more than one home. What a crock! They tried using th...

1.2
I didn't like
  • Crooked that need to go to jail
#1199001
Reply to reviews
The company assumed my loan in July 2017, at that time my payment was set by the original lender, the payment was to be $847.26 on a 30yr fixed. Now (12-2017) they are offering me a refinance at $827.50 for 29yrs, 4mo. If I were to refinance NOW i WOULD LOOSE ALL MY...
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1.2
I didn't like
  • Shister company
#1151120
JUST LIKE MANY PEOPLE ,ARE BEING STOLEN BY THIS COMPANY. MY ORIGINAL LENDER PASSED MY ACCOUNT TO SETERUS,THEY ARE CHARGING MY ACCOUNT WITH LATE FEES, THEY REFUSE TO PROVIDE A STATMENT OF MY ACCOUNT , EVEN WHEN I AM PAYING 500.00 OVER MY REGULAR PAYMENT, THEY SEND 4-6...
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1.0
Los Fresnos, Texas
I didn't like
  • Total nitemare
  • Crooks
  • Dishonesty and unwillingness to fix their mistakes
#898240
Reply to reviews
The problems I am having with Freedom Mortgage has been myriad! At this point they haven't cashed Two months or mortgages they keep sending us nasty grams that they are going to foreclose. We are up to date as far as I know well when it comes to the checks I send. ...
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1.7
I didn't like
  • Too much to even handle
  • Monthly payment system sucks
#885726
I would like to know why several of these complaints mention class action lawsuit. Why would you not go to an attorney and file suit yourself. You end up with a whole lot more money and the money you deserve for the mental anguish and hardship these people have put you...
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Anonymous
Anonymous

Sheer cost of paying the attorney 300 to 500 per hour for filing a claim n your damages may not make sense to represent. A class action waives attorney fees but reduces payout...

1.0
I didn't like
  • Fraudulent
#803898
Reply to reviews
My Loan was recently sold to Freedom Mortgage effective Oct 1. I called them on Oct 1st. They could not handle my call because they were swamped and told me to call back on Oct 7th. I called them on Oct 8th and all I got was busy signals several times. How long has it...
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1.0
I didn't like
  • Poor customer service and website
  • Unable to contact them
#713496
Seterus took over the servicing of my home loan after it was bought by Fannie Mae. They have begun demanding payments in excess of the monthly payment required by the loan. They say they will foreclose on us if we don't pay it. We have declined to pay the extra...
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I didn't like
  • Never getting responses
  • Dishonest claims by seterus
  • Treatment of me by seterus
#645316
Reply to reviews
January 2015 Seterus bought the loan, I have been required to get flood insurance, however the amount increased so I wanted to payoff loan & sent in several payments for principal only. SETERUS Applied as Interest & Principal tried to get answer no body ever...
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Dolores, Colorado
I didn't like
  • No supervisor available
#644799
Reply to reviews
We inherited a house from my parents who passed away. In trying to deal with this company I found them incompetent and archaic at best. They refused to allow us to "talk" to anyone. Correspondence by fax only with a response via mail, which took weeks. They started...
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1.0
#587849
Reply to reviews