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Charter Communications - Poor Service Reps

1.0
Details
We talked to them several times, phone calls, live chat...they said we didn't or did do thing we did or didn't...They was supposed to apply changes to bill they didn't, they have ripped me off for 6 months now im sick of it. We changed our bundle and they said we had to pay to get it changed, they would adjust bill, they never did, they was straight up liars on phone !! They gaurentee things but they never keep there word, they bill you for things that you do not have , etc...should i keep going on no !! Everyone knows they are a bunch of rippoffs !
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Author
Location
Kingsport, Tennessee
Pros
  • Internet is only good thing
  • Couple of their reps were fine but never followed up
Cons
  • Bait and switch
  • Scam artist stealing memory
  • Inconsistent
Reason of review
They lie, bottom line
Loss
$300
Preferred solution
They was supposed to adjust my bill where my daughter selected package from remote...they need to make that option not available....I got a $403.00 bill for 1 month, Plz someone tell me how that it possible. Even if i had every channel, phone, internet an
Review #944722 is a subjective opinion of poster.
0 comments

TDS lives up to their name!

1.0
Details
TDS = tedious We live out in a rural area where the ONLY option for internet is TDS. I tried a local wireless internet provider and they couldn't help, telling me that I was in "TDS Land" (i.e. monopoly). *** TDS LAND!!!! I can deal with *** customer service, I can deal with outages caused by some gomer driving into a pole, but I cannot put up with the *** internet "connection" they provide. It's DSL. let's start there. The further away from the CO you are, the slower you go. Sometimes it feels like the CO is 1000 miles away. I'm lucky if I get 500k download speed. I have ZERO other people on my network and can't even stream Netflix. Good luck trying to play any games. These *** need to upgrade their *** infrastructure. Thinking about starting a "*** TDS" movement in my COMMUNITY. Yes, we are a community and communities have loud voices in their wallets. I know everyone out there absolutely loathes this *** company and their *** service. So let's do something about it, people! Oh, and by the way, TDS does spy on your internet traffic. Not going to say how I know this, but I do.
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Author
Reason of review
Pricing issue
Review #915639 is a subjective opinion of poster.
0 comments
1.0
Details
I have been a Charter customer for over 30 years and the last 10 years has been the worst experience ever! When a non-customer with no payment history can go online and get an internet package less than half the price I'm paying and they being charter refuse to give me...
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Author
Location
Monterey, Tennessee
Cons
  • Have a monoply
  • Having to deal with them
  • Trying to communicate with rep
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Review #858107 is a subjective opinion of poster.
0 comments
2.7
Details
Optimum knows that in my area New York City, they are a monopoly on any kind of Internet with cable speeds or higher. Whenever a customer calls to ask for a new promotional price, they actually state to me "Sir, We are the only cable Internet company in your area and...
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Author
Location
New York, New York
Pros
  • Constant internet speed
Cons
  • Rude sales tatics
  • Are aware of the monoply
  • Customers can not get new promos
Reason of review
Pricing issue
Tags
Review #849267 is a subjective opinion of poster.
2 comments
1.5
Details
Is there anyway we could filing law suit for this? It happened to me too. I just recently joining a CRE broker, and the broker told me that we must sign in by corporate account instead our own individual account. However, Loopnet won't let me transfer my old...
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Anonymous
#1251067

I have had the same exact issue. I would be very interested in filing a class action law suit against LoopNet! LoopNet Sucks!!!! LoopNet is Horrible! LoopNet is awful with ...

Author
Location
Cupertino, California
Reason of review
Poor customer service
Loss
$2000
Review #789185 is a subjective opinion of poster.
0 comments
I agree with you completely. I am in Fort Worth, Texas. Charter is the only cable company that serves our area. We don't have cable tv or a home phone by choice because they aren't necessary, but we do have to have Internet. We started out paying $19.99 a month when we...
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Author
Location
Mansfield, Texas
Reason of review
Pricing issue
Tags
Review #764235 is a subjective opinion of poster.
0 comments

Ripped Off by Comcast- Again

I am not sure if Comcast is inept, dishonest, if they steal from customers, or all of the aforementioned? To begin, it is impossible to speak to one person. You get transferred from one person to another requiring you to start from your name & address each time. 1) They slow down their internet. I was sold their "blast" internet service (100Mb). It was so slow I couldn't stream video. Now that I have performance (25Mb) I can stream. huh? 2) By their own admission, they screwed up my modem so they "gave" me their equipment to use at no cost. I have the email documentation! But now I am being charged. Each person blames the previous person for making a mistake, but I am the one paying for all of their mistakes. 3) This month, I transferred my service when I moved. I was given a promotional price with the same cable service and a slower internet speed. Why not, Blast was horrible. I do not get the same channels so I called only to be told my cable service was downgraded. Why? I requested the same cable plan. So, they downgraded me on their own but NOW I can go back to my previous plan but I will have to pay TWICE what I am paying now. Gee, thanks but NO THANKS. Come on, this is just horribly dishonest - ripping off your customers. Why do I keep this service? There is no other internet/cable service provider. I hate this company.
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Author
Location
Staunton, Virginia
Cons
  • Lies about pricing
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #676108 is a subjective opinion of poster.
1 comment
1.2
Details
Every *** night, at about 1 - 3 am, when I am trying to watch a movie from Netflix, which I pay for, using my Sony DVD blu-ray player that has built in streaming, the wired internet connection for it is disabled in my router. I have to reboot my router, reboot my DVD...
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Anonymous
#977356

Been waiting all afternoon for this install 5 hours plus and now getting musical phone number swap each time I request service . Don't promiss what you can't deliver . I...

Author
Location
Castro Valley, California
Cons
  • Their attitude
Reason of review
They are scum. All of the above.
Preferred solution
Burn them to the ground, and get real competition in the cable internet industry.
Review #627286 is a subjective opinion of poster.
2 comments
Download Allowance "disappears" even when the computer is not online, satellite reception is inconsistent and intermittent, non-existent customer service, and outsourced (Philippines, India, Mexico, Brownsville TX - Mexican's who come over the boarder to work)...
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Anonymous
#1009533

I have had issues as well. I have been told by multiple internet service providers that they can service us but cannot do it because Hughes net is a monopoly ..they target are...

Author
Loss
$2500
Review #428787 is a subjective opinion of poster.