MONI took over my alarm service on 1/17/2013. I have paid on time since then and have never received any upgraded equipment and spotty alarm monitoring. (Alarm went off I got no call and police did not either) Decided to switch companies and called "Customer Care" to...
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Anonymous
David Moore

Monitronics security systems will take the money for the full term of 3 years thinking that will end you obligation to them. But not so......you will be harrassed for months ...

2.3
I didn't like
  • Phone customer service
  • Difficulty in cancelling service
#983908
Reply to reviews
I have never actually dealt with something like this before and sincerely was not shown any contract, no terms, a guy gave me an ipad to initial my receipt of his installation and apparently I was supposed to know that was a signature to a contract I need to search...
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Anonymous
Anonymous

After reading all this I hope I don't have to go through all this stuff about writing that letter just to cancel this was a mistake from the start I will never ever ever sign ...

executiveresponseteam@mon
executiveresponseteam@mon

Hello,We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com...

1.2
I liked
  • Offended
  • Lose faith in people
  • Disatisfied
I didn't like
  • Transfer policy and new contract
  • Poor attitude contract was not with them customer care
  • Hiding cancellation policy
#874042
Reply to reviews
Seriously, I have to write and mail in a letter to cancel my account?? Even after I talked to you on the phone and you could've just cancelled it over the phone? Worst company ever when it comes to cancelling a service. I've never experienced anything so ridiculous. ...
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Anonymous
Anonymous

Hello,We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com...

1.0
I didn't like
  • Phone customer service
  • Cannot stop auto payment
  • Cancellation policy
#833434
Reply to reviews
I don't even have their services and I'm still paying them. My neighbors home was broken in to so I wanted to upgrade my system because I've had the same one for over 12 years. So I went to their site and saw the one I wanted and the lady on the phone assured me...
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executiveresponseteam@mon
executiveresponseteam@mon

Hello,We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com...

1.0
I didn't like
  • Belligerent employees
  • No customer service
  • Cannot cancel even though system does not work
#814066
Reply to reviews
Monitronics Home Security ‎ is the worst security system. The batteries are dying every two months. You need to have a contract for 42 months. After my contract expired I tried to cancel my service and I couldn't do it by phone or online. I have to send them a letter...
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executiveresponseteam@mon
executiveresponseteam@mon

Hello,We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com...

1.5
#746604
Reply to reviews
I've spoken with the "Executive Team"....ha....it seems that I agreed to extend my services over the phone with a fast talking sales rep...when in the end I wanted to just cancel the service after completing my 3 years. Shame on me for not listening better, but I...
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thelmamelton7
thelmamelton7

Yes l agree with you. I am having some issues with them also.l hopefully will have mine resolved soon. I need medical alert security, but one that will work. Mine did not wo...

1.0
I didn't like
  • Being lied to
  • Sales techniques
#697445
Reply to reviews
They have raised their fee to the point where I can no longer afford their service. One month I received no bill, the next month I got a double billing plus a late fee of $3.00 a total of $94.96. I called to cancel and give me a run around. They said I had to send in a...
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Anonymous
Anonymous

My mother in Law Florida is elderly and my dad has the beginning stages of Alzheimer's. She called her service and asked to cancell due to her extenuating circumstances and m...

executiveresponseteam@mon
executiveresponseteam@mon

Hello,We’re very sorry to hear about your recent experience and we would like to investigate further to address this matter. Please email us your account information at moniso...

I didn't like
  • Cancellation policy
#659123
Reply to reviews
I would give zero stars if that was an option!!! I was lied to by the technician and the sales person who came to my house about this alarm. The sales persons name was Andrew. I was told there was a 12 month contract just to pay for the free equipment and that was it....
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executiveresponseteam@mon
executiveresponseteam@mon

Hello,We're very sorry to hear about your recent experience and we would like to investigate further to resolve this matter. Please email us your account information at moniso...

5.0
I liked
  • System
I didn't like
  • Cancellation policy
  • Being takent advantage of
  • Being lied to
#643880
Reply to reviews
We've been using the services of Monitronics for almost 8 years and decided to cancel the services for financial reason. I was instructed to write a letter of request to cancel the service which I did but they called upon receipt of my letter and offered to lower...
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Anonymous
Anonymous

Hello,We're very sorry to hear about your recent experience and we would like to investigate further to resolve this matter. Please email us your account information at moniso...

#578877
Reply to reviews
I signed up for Monitronics. Sold property, no longer able to use services. Told by rep my service was cancelled. Still getting bills & threats. I signed up for Monitronics security monitoring services. At the time, the sales rep said we could cancel at anytime as...
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Anonymous
Reginald

WOOOOOW This is EXACTLY what I'm going through with this company right now. Except I decided not to pay them and just received a letter from collections. On top of that I was ...

executiveresponseteam@mon
executiveresponseteam@mon

Hello,We're very sorry to hear about your recent experience and we would like to investigate further to resolve this matter. Please email us your account information at moniso...

1.4
I didn't like
  • Cancellation policy
  • Customer care
  • Billing practices
#556301
Reply to reviews