Do not buy Monotronics home security system. The system does not work and the customer service is belittling. We have a system that alarms for more than 30 minutes and no one but the neighbors is alerted. We have had them out and begged them to cancel and nothing, They...
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1.0
I liked
  • Lose faith in people
I didn't like
  • Alarm went off for no reason
  • Deplorable customer treatment
  • No customer service
#1051017
Reply to reviews
I have asked I can't even count how many times for our service to be canceled. There is always a new "fine print" to consider - extending our obligation. We have paid for years and we have NO security services. It doesn't matter how long and for what reason the alarms...
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1.0
I didn't like
  • Customer services and product it doesnt work and is not reliable
#1051012
Reply to reviews
Cancellation was not clear. Who remembers a contract that you signed 6 years ago. I was selling my house so I needed to cancel. I called and they sent me a "e" sign email. Since I was still living there for a few more weeks I didn't sign. Then when I went to sign it...
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2.4
#939514
Reply to reviews
I have never actually dealt with something like this before and sincerely was not shown any contract, no terms, a guy gave me an ipad to initial my receipt of his installation and apparently I was supposed to know that was a signature to a contract I need to search...
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Anonymous
Anonymous

After reading all this I hope I don't have to go through all this stuff about writing that letter just to cancel this was a mistake from the start I will never ever ever sign ...

executiveresponseteam@mon
executiveresponseteam@mon

Hello,We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com...

1.2
I liked
  • Disatisfied
  • Lose faith in people
  • Offended
I didn't like
  • Poor attitude contract was not with them customer care
  • Transfer policy and new contract
  • Hiding cancellation policy
#874042
Reply to reviews

they said they sent security to my house when the alarm went off. My daughter was home from collage at the time and no one was ever sent but they still billed me for it. after complaining I got my money back for the call but what good are they if they don't provide the...
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executiveresponseteam@mon
executiveresponseteam@mon

Hello,We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com...

1.0
I didn't like
  • Being lied to
#750560
Reply to reviews
My wife has been a Monitronics customer for almost 20 years. I married her 2 years ago and we decided that we no longer wanted their service. The process of cancelling the service was incredibly difficult and unethical. We first had to go through a several trial and...
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Anonymous
Anonymous

Just stop paying these crooks. I stopped automatic deductions from my bank account. Fought them for six months. I did not back down. They eventually gave up and released m...

executiveresponseteam@mon
executiveresponseteam@mon

Hello,We’re very sorry to hear about your recent experience and we would like to investigate further to address this matter. Please email us your account information at moniso...

I didn't like
  • Deplorable customer treatment
#693761
Reply to reviews