This company Moneygram has a very poor way of doing business! I tried to send money to my mother-in-law who I know personally of course and have met in person and have last seen 2 years ago and after trying to send through Moneygram they just cancelled my account and...
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1.0
#1251063
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I have used Moneygram for five years. I've had some problems with them but was always able to resolve them. Today I tried sending money through their online service and could not. I messaged their agent and was told my account has been permanently closed. I asked why...
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Anonymous
TTowm

I, too have just had this issue with MoneyGram. When trying to create a new account, I was informed that my old account was closed for security purposes(obviously I know it wa...

1.0
I didn't like
  • Avoid them
  • Wasted my time
  • Customer service gives stock answers
#1199174
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moneygram goes down regularly at cvs pharmacies in san francisco. in the last couple of years all local agents have left because of ongoing systems problems. cvs is the only one still providing the service, if you can call it that, having spoken to several store...
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Anonymous
Yelena

It looks like the system went down forever. Maybe someone finally filed a lawsuit against the CEO and management?

2.5
I didn't like
  • System down again
#1058159
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We purchased a money order for $75 plus the fee 6 years ago from the local WalMart. We lost the money order and recently found it in. We sent it in to the company, asked for a refund - sending in the original m.o. voided and receipt for it. They did not have to look up...
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offconsumerpissed
off***sumer***ed

I'm very shocked you got any money back for "losing" a money order six years ago.

1.0
I didn't like
  • Overcharged processing fee
#1016768
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i had to wait 3 days for moneygram to put their service back on line, when it was up i went to my local cvs to send money to thailand to pay for airline tickets . i had already called moneygram on their posted customer service phone #, of course no one answered, so i...
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2.9
I didn't like
  • Terrible customer service
#1003318
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12/29/16 Scenario Last Night 12/28/16: This NIGHTMARE began last night when I visited two separate CVS locations in Clawson, MI to receive expected money. Problems: One location no longer had these services, the other kiosk was down. I called customer service and was...
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I didn't like
  • Customer service not informed of loss locations
#982235
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I sent my son money from Illinois to Michigan and he was not able to receive it. I contacted MoneyGram by phone and given the round around so I went back to Walmart where I sent it from. After Walmart made call to Moneyed ram I was given the phone. The questions I was...
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1.0
Caro, Michigan
I liked
  • Turning them into the better business bereau
I didn't like
  • Them or attutude
#978390
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09-26-2016:Account locked since couple months ago due to my forgetting password. tried to resolve the issue for 2 days..gave ALLmy info they needed to reset my account and pass word. They saida code would be sent to my email:From:...
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#926693
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I sent a MoneyGram (MG) in theamount of $1500 from the WalMart located at 3300 Crain Hwy in Bowie, MD to Jimmie A. Skipwith in Riverdale, GA. on 4/8/2016. I got a message from Jimmie's mother saying that I needed to call MG. I did and the MG person began to ask...
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1.8
I liked
  • Turning them into the better business bereau
I didn't like
  • Stop the constant review
#921556
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They took $3375 (+$137 fee) CASH, told me it would be available to the receiver in ten minutes. When the receiver showed up they told him to tell me to call them. I did. After ten minutes on hold and two managers and lots of questions, they said I needed to return to...
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1.0
Dawson, Yukon Territory
I didn't like
  • Moneygram stole from me
#883248
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