Chase transferred/sold my loan and Seterus is the servicer (Fannie Mae owns the loan). Ran into a few hardships along the way and was never offered any viable solutions (ie: HARP, Hardest Hit, Forbearance, Principle Reduction, etc). These are things I learned about...
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Anonymous
anona

this is why communication is key... it sounds like you failed to do your part and get the paperwork in by the due date requested what a shame how dare they hold to a specific ...

1.8
#1174882
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I have had Seterus for the last 4 years or so. Their customer service was helpful, sympathethic and will work with you. But the last 6 months all the agents have become like hard-core debt collectors, call you incessantly at work and grill you with personal questions...
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1.8
I didn't like
  • Very poor customer service interaction
  • Credit reporting wrong bad customer service website not working
  • Getting a run around
#1065484
Reply to reviews

I just got off the phone with Seterus to get an update in regards to my modification status. Every time I call I get the same questions asked and I understand that is their procedure. What was very infuriating is the need to have to repeat my story over and over and...
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Anonymous
Anonymous

I'm having major problems with this company as well. How can this be legal??? They continue to purchase insurance for my home when I have insurance and Bill me!!! They double ...

Anonymous
Anonymous

You have to be 90 days in default before they will consider principal reduction. Quicken does refinances for Seterus customers. Just call them, they have something set up with...

1.0
I didn't like
  • Unprofessionalism
  • Ineptitude
  • Do not honor agreement
#842740
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Being ripped off and *** on like a car windshield by a flying bird. Seterus you are not getting away with you ***. i went beyond Congress.... You will follow my original contract modification...dont matter i missed a few payments. If you initiate foreclose. IT WOULD BE...
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Anonymous
Anonymous

I want in on any lawsuit against Seterus. They are nothing but scammers.

Anonymous
Anonymous

If we get a lot of us to submit a formal complaint with Consumer Financial Protection Bureau Stereus is forced to give a response and it is available to the public. If we get ...

#842506
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first of all their policy to choose a local company, but not to look for the soonest avail. It is June in TEXAS! The local tech came out and sd the compressor was bad. AHS ordered one & had it sent to the local contractor. Once it arrived 3 days later they...
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I didn't like
  • Less than poor customer service
  • Intentional delay
  • Not being problem solvers
#655482
Reply to reviews