I live on Fort Carson, pay 80$ for 100 mb internet but max I receive is 25mb. I can not even watch a movie online without freezing or play games. They do not even try to solve the problem. Worst thing is, the same speed internet in Colorado springs is 60$. But TDS is...
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1.0
I didn't like
  • Internet speed
  • Worst cable tv
  • Pricing
#1140095
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CenturyLink - Worst Customer Service Ever!
I returned a modem to Centurylink via UPS on the day I received it without every using the service. I mistaken assumed that when I returned the equipment they would cancel my account (my fault). However, the account was not closed and I incurred charges. I took my...
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Anonymous
Anonymous

I cancelled in September and continually get an increasing bill every month since. An internet "Chat" representative messaged he has given me full credit - thank God I kept t...

1.0
I didn't like
  • No response from customer relationships
  • Customer service
#885324
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AVOID TWC IF YOU WANT TO USE YOUR OWN MODEM. THE ONLY WAY TO UPGRADE THE FIRMWARE IS TO CONTACT THE ISP, AS THERE IS NO FLASH FILE AVAILABLE FROM NETGEAR. BOTH NETGEAR AND TIME WARNER CABLE WEBSITES SAY THIS MODEM IS FULLY SUPPORTED. AFTER TWO HOURS ON THE PHONE WITH...
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2.1
I liked
  • High speed
I didn't like
  • Hardware support
#702414
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Centurylink has now lied to me twice: 1.) we signed up for the 1gbs up/down fiber connection and, while they charged us appropriately for this, they actually have us on only about half of that bandwidth. 2.) They provided a 802.11/n router which doesn't even come close...
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#672801
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After upgrading to X1 equipment, we had connection issues with the existing modem/router. Comcast offered an updated Dual Band Modem/Router. Installed modem and low and behold the power goes out and so does our Modem. Come to find out the Modems do not come with a back...
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2.8
I didn't like
  • Equipment
#611311
I have only had centurylink service for about two months now and the service is very good except that the modem drops out about three or four times per week and I'm getting very frustrated with this because I have to go upstairs, unplug the modem and allow it to reset...
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2.3
#610668
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I was trying to sell my home and purchase a new home when I received the news there was a collection notice on my credit report from Century Link's collection agency. Called CL to inquire why they turned something over to collections and they said they didn't know how...
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#603581
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Same thing here, so sick of TDS internet going in and out even at 2 am . I find they are cutting down the MB to force everyone to take the more expensive fiber which the more reviews i read is a ripoff because you don't get the 100/40 mbps that are promised. Which...
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1.9
Boscawen, New Hampshire
I didn't like
  • Terrable service
  • Tech never showed up
  • False advertising
#594936
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