i activate a new phone none of my minutes date or text was transfered . i talked to 3 different people at tracfone and they said it didnt show i had any min. data or text. i had close to 4.00 gb of data over 3500 min over 3500 text with service end date 2022. after...
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Anonymous
aubrey staples

this is my acount info . aubrey.staples258@gmail.com tracfone no. 2055665996 review number is1077159 aubrey.staples258-35

AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless.We're sorry for the trouble. To resolve the problem, please send us an email with your account information to tracfone@fb-tracfone.com and ...

4.5
I liked
  • Cost when i used very few minutes
  • Customer service reps was nice
I didn't like
  • Could not find my minutes
#1077159
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We have had our Tracfones for about six months, and we use auto refill. The coverage is great. The phones are nice. However, I dropped my phone and shattered it about a week ago. Since a new phone was less expensive than replacing the screen, we bought a new one....
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Willsmom
Willsmom

Thank you to this site. Pretty sure this led to Tracfone calling and satisfactorily resolving all issues except phone number.

3.6
I liked
  • Service on phone was excellent
I didn't like
  • Lost all my data
  • Lost all my minutes
  • Worst customer service ever
#961216
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I bought a new tracfone on Monday,dec 14, called to have my phone numbers ,minutes,service days and minutes transfer on wed the 16th of dec,and still is not putting my mimutes on my new phone,everything is still on my old phone, my name is james r. martin, phone...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Tracfone Patrick Springs, Virginia
I liked
  • Tracfone
#755746
Reply to reviews

Resolved

I purchased an android phone as an extra phone to use only in case my other phone was lost/stolen or broken. I started with 600 minutes and only made 2 texts to make sure the phone was working. I put the phone in a safe place (where no one else has access to it) and...
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Anonymous
Anonymous

The customer is not always right when it comes to tracfone. The customer is never right .. The company's was sued in 2015, and we did not receive any compensation for owning a...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.3
I didn't like
  • Tech support
  • Missing airtime balance
#690491
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