On Thanksgiving day I ordered via their on line several items so I did not have to stop by the store. 4 days later Im told they do not have these items that they still had at the store in stock Monday but not at their advertised price. They then say they will refund...
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1.4
I liked
  • Rural king has great prices if in stock
I didn't like
  • Website and sale items out of stock day of sale
#1138942
Reply to reviews
My husband and I have been members of Palace Resorts for 13 years. We have only been twice due to the cost of the all-inclusive. This year to stay at Playacar Palace, the rate for 2 people is $ 2,781. This does not include airfare. I have a friend that is not a...
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Anonymous
Anonymous

I have also talked to people that are non members an they get better rates then we do as elite members. That is. Bull ***. I have been thinking about selling my membership al...

Anonymous
Anonymous

Totally agree! We had same experience. We all need to band together to get some kind of compensation. D&T

2.8
I liked
  • Resorts are beautiful
I didn't like
  • Cheat their members by offering better rates to non members
#872444
Reply to reviews
I would not purchase a gun from Rural King. They sold me a rifle describing it as having RF85 treatment. When I got home and discovered it did not have that treatment they refused to do a refund because in their words all sales are final. This was 20 hours after the...
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Anonymous
Anonymous

Yeah typically when you buy a firearm you should be aloud to hold it and check it out otherwise I would never buy it if I wasn't aloud to inspect it first. If they didn't allo...

2.5
I liked
  • Store manger
  • Salesman
  • Store manager
I didn't like
  • Corporate customer service rudeness
  • Corporate customer service
  • Return policy on a rural king error
#818692
Reply to reviews
Here's what just happened to us as loyal Palace Premier VIP Founder's Members. Clause one (#1) in our contract states clearly that as founders we will have access to all future Palace Resorts. Actually I will quote "and any other Palace Resort that may be acquired in...
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Anonymous
Anonymous

We are also Premier members. When I login to the Premier member website Jamaica is not listed as one of the resorts available for booking. Now I know why. We also would like t...

3.7
I liked
  • Staff at the resorts
I didn't like
  • Refusal to honor contract
  • Misleading sales presentations
  • No attempt to solve my frustrations
#713310
Reply to reviews
BEWARE of the Sales Pitch! Moon Palace is a beautiful resort. The service and amenities are top notch and the staff is extraordinarily helpful. The problem is senior management and the sales department. I am an Diamond member with Palace Premier and Palace Elite and a...
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Anonymous
Anonymous

I am a trial lawyer and have worked on class action cases, I see a lot of fraud and deception here, if you have details maybe you can email me at tim@gambacortalaw.com. You g...

Anonymous
Anonymous

Any updates on this issue? Do Premier Members have any recourse - is there a lawsuit of any kind? This is absolutely ridiculous!

I didn't like
  • Misleading sales presentations
  • Refusal to honor contract
#633158
Reply to reviews
I had paid $5k to upgraded my Premier Palace membership, in total of $16.7k to be able to stay at their La Blanc Resort for one week with an additional deposit of $1k. I called in December 2013 to ask for rates and expiration date of the special week as I had moved a...
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#514886
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