I had to use cengage to order a book of one of my classes, she required the online copy. At first, cengage wouldn't even let me open the book although it had charged my card, I started a case and tried to call them multiple times. It was always either busy or closed...
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1.8
I didn't like
  • Service
  • Customer service
  • No support
#1102329
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I found the book rental for $40 on amazon (sweet right?), but was forced to purchase a 6 month subscription to access assignments and exams. No big deal, whats another $130 for a broke student on top of everything else. So I get the first SAM module, all of the content...
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1.5
I didn't like
  • No customer service
  • Website or the support
  • Computer system was to buggy
#1097125
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First of all I never wanted to work with this company, after having to purchase the access code I realized how the design did not help or make it easier for the user. If you are going to compose a software to help people you should help them understand by linking...
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1.0
I liked
  • Anal
I didn't like
  • Fact that the school i attend did not have better sense
  • Frustration
  • Lack of quality
#1096014
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I attend the University of Toledo where multitude of classes has tried out Cengage's MindTap service. Every class has had nothing, but issues after issues with the service provided. The company does not inform it's customers of when the service is down; even after days...
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1.2
I didn't like
  • Difficult to contact
  • Lack of communication
  • Price
#948841
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Literally the worst learning tool, mainly because the software is never working properly and is unreliable. Was required to purchase this expensive program for a class, but ended up wasting my money when the class collectively had too many problems with it, and was...
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2.5
I didn't like
  • Frustration
  • Unreliable
  • Lack of quality
#940123
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Cengage Learning - Down for Maintenance
This is ridiculous. The website has always been a bit on the slow side but I'll say that Cengage Learning is actually not that bad when it works... However, currently I have 2 assignments due in 2 hours that I have started and am unable to complete because of "system...
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1.0
I didn't like
  • Website does not work when its crucial
#925574
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First, I am not pissed! I understand this is a new program and all new programs have bugs. Second, I am a student who uses Cengage Brain at least twice per week. The "Info & Examples" section of the homework is rather wonky. Some of the text is gigantic. Picture...
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#919169
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The first thing that comes to mind is that there is absolutely no Quality Control with this company and why should there be as Instructors do not care about the time it takes to attempt to run this program correctly, correct your own exams/quizzes to insure you are...
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1.0
Wiscasset, Maine
#746092
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