I tried to buy some music from the online store and it doesn't have any option for a Canadian address, only U.S. After 25 minutes and 5 technical support people who clearly don't know what they're doing, I gave up. They refused to let me speak with a manager who...
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1.0
I didn't like
  • Customer service
  • Online shopping experience
  • Lack of information
#771557
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ABSOLUTELY NO respect for your time or money! If you have plenty of both to waste, order with Microsoft Online Store: Incompetent, Unwilling to help and Irresponsible are the nicest way to describe them! I was first sent a defective laptop, which I naturally returned...
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1.0
I didn't like
  • Being held on line for hours with no response
  • Spending twice for a laptop
  • Online shopping experience
#757385
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This post is identical to the Nov 10th review because I have just had the exact same experience with these helpful but get nowhere customer service reps for the microsoft online store. I ordered the 1st day of Christmas sale computer the HP 13x360. Got an email saying...
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1.0
I didn't like
  • Lack of information
  • Order fulfillment
  • Customer service
#743942
Reply to reviews
Recently i purchased a dell inspiron i5 laptop for $432(Including taxes) which is on sale for thanksgiving and its a defective piece which they have sent me. And when I contacted the customer service team they are simply saying that we dont have that item in stock any...
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3.3
#743157
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I put an order for a surface pro 4 (i5,8gb ram, 256 storage) with expedited shipping 1-2 days. Got an email saying my order will be processed within 4-6hours. Almost 12 hours later, I didn't get any other notification so I decided to call microsoft customer service. ...
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1.0
I didn't like
  • Lack of information
  • Slow problem escalation
  • Order fulfillment
#731790
Reply to reviews
First of all there is no go back or continue shopping button on the review order page. I was trying to go back to change my order but accidentally pressed the enter button and order got processed . Within 1 minute I called the Microsoft support and got an answer...
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1.0
I didn't like
  • Customer service
  • Ordering process
  • Escalating calls
#676002
Reply to reviews
I bought 2 new Lumia 1520's at the M/S Online store Thursday mid day and chose to pay extra for Next Day delivery. Friday morning no tracking email so I called M/S customer service. After waiting about 15 minutes and provided the order number, they told me I ordered...
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