The straps are breaking, the bottom has worn, looks very shoddy. Was told nothing could be done. I paid 85.00 for the bag I have better bags that I only paid 12.00 and have lasted many years. This is below standard work and comstruction materials. Shame on you. I was...
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1.0
I didn't like
  • Dismissiveness
  • Lack of concern and service
  • Really inventory on the weekend lost a lot of sales
#1005587
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Hello, I purchased a purse from jomashop for my fiance. I bought it about 2 months before I actually gave it to her. When she opened it (Left in original packaging) a clasp was broke on the Michael Kors $130 purse. When I called them they told me there was nothing they...
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3.3
I liked
  • Website
I didn't like
  • Quality of product
  • Lack of customer service
#996042
Reply to reviews
I haven't even had this bag a year, rarely use it (only on special occasions). Gold has tarnished, its very obvious and makes me not want to use the bag. Gold is coming off the zips and also on the MK logo. I called the store and although under warranty they refuse to...
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1.9
Kingston Upon Thames, England
I didn't like
  • Quality of the product
  • Customer service
#909699
Reply to reviews
My daughter purchase a purse for me that cost over $350. I used it for 5 months then put away for the spring. When I brought it out the gold rings in the handles had tarnished. Since the bag was 14 months old (they will only help you if under 12 months) they will do...
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1.8
I liked
  • Purse until the rings tarnished
I didn't like
  • Inferior quality
#863656
Reply to reviews
Michael Kors - Bad bad customer service!!!! this is what i wrote
Michael Kors - Bad bad customer service!!!! this is what i wrote
Michael Kors - Bad bad customer service!!!! this is what i wrote
Buy Tori Burch don't expect any help from their customer service horrible! They tell you one thing and do another, defected items and they won't replace any of the parts that fall apart! They don't stand behind their product. When a customer has to go to corporate you...
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Anonymous
Anonymous

April 1 still nothing from them not resolved nothing ! Arble customer service terrible customer service terrible terrible terrible

#801138
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Outstanding customer service which is not what I recently received from your company. My husband purchased a coat for me as a Christmas gift but it was too large so I returned it on 12/28/15.THE COAT WAS NEVER WORN. It was shipped back to us on 1/14/16 indicating it...
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#788964
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Michael Kors - Boots with a crack sole
I have bought a pair of winter boots in mid February 2015 paid 200$ wore them for about a month and a half until spring, wore them again in late December until I noticed a crack in the sole on one of the boot so I contacted the store where I purchased them in Laval,...
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1.0
I didn't like
  • Very poor customer service
#776557
Reply to reviews
I have talked to two representives in customer service and am not very pleased. I want to exchange a bangle bracelet I ordered for my granddaughter for her 16th birthday. I ordered it before Christmas. Her birthday was on 10th of Jan.. She opened it and the tortoise...
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Anonymous
Anonymous

Then maybe you should contact or comment via the website and not this website that Michael Kors has no assosication with

Bush, Louisiana
I didn't like
  • Customer service
#769711
Reply to reviews
First time I visited a Michael Kors Outlet store in Hanover MD and this will be the last time. Purchased 2 wristlets since I could not decide which one to give my niece. Went to return the other one a few days later after Christmas. Walked in the store and was greeted....
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Anonymous
Cece

Just had this experience today. I paid 175.09 for purse last night. The store manager assisted me the whole time and not one time during checkout did they mention I couldn't ...

Anonymous
Anonymous

I agree the same in Australia it is risky to by Michael kors here

1.0
Woodbine, Maryland
#759190
Reply to reviews
After reading these reviews, I see why I received such poor customer service results. My husband purchased a large satchel handbag from Macy's. In less then a year, the leather handles on the bag began to turn extremely dark. I sent the bag to Michael Kors...
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1.0
I didn't like
  • Overall outcome
  • Customer service
  • Quality
#754089
Reply to reviews