DO NOT VACATION AT THE GRAND MAYAN, MAYAN PALACE OR ANY RESORTS OWNED BY VIDANTA/VIDA VACATIONS. THEIR SOLE PURPOSE IS TO RUN TIMESHARE/VACATION PACKAGE SCAMS!!! I’ve detailed out my experience to help others avoid being ripped off by this company. My vacation at The...
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richardleber77
richardleber77

Hello! I will like to advise people of timeshare scams, check out these top signs you are about to be scammed http://www.thefractionalconcierge.com/10-obvious-signs-timeshare-...

Anonymous
Anonymous

The fees which are assessed by the Time-Share (TS) transfer service are disclosed on the document which you signed at closing at Vidanta Resorts. Most (if not all) TS transfe...

1.0
I didn't like
  • Refusal to show in writing what they were promising
  • Phony sales tactics
  • Complete misrepresentation
#869553
Reply to reviews
VIP member brought family for thanksgiving had a confirmed Presidential suite, yet was not given one when we check in told none available. Nothing but we are sorry and give us two rooms in worst area where we get awakened many times a day due to noise. These people do...
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1.4
I didn't like
  • No attempt to solve my frustrations
  • Refusal to honor contract
  • Misleading sales presentations
#739438
Reply to reviews
I just cannot get through to them that I need the Head office email, address etc., but it seems to fall on deaf ears, can anyone out there advise please. We need to discuss our membership we are premier members of Palace but all we seem to get from them is when do you...
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I liked
  • Staff at the resorts
I didn't like
  • Lack of contact
#681990
Reply to reviews
27 Feb. 2014 We booked our reservations three months ago and have called three times, waiting on the phone for at least an hour each time for someone just to answer, to get information on our "free plane" reservations. When I finally got the reservations, today,eight...
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#477587
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