I booked flights to Europe (at considerable expense) then had to cancel my booking. Following instructions FROM eDreams, I cancelled the airline as directed by eDreams. The airline has confirmed cancellation of the flight with eDreams yet despite this it has been over...
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Anonymous
Anonymous

Hi I also booked with edreams and now I am really worried because they haven't given me my ticket and they have already charged in my debit card. Please help

eDreams
eDreams
Edreams Verified Representative

Dear customer,We are sorry to hear about such delay.Currently we have an unusual volume of the requests due to high season.Could you please to update your review in order the ...

Hi Ive made a reservation for a trip to LA. through edreams and the day after I received an email that says my credit card was declined.(which never happened before!!!) Do I still get charged any cancellation fees in this case?! How was I supposed to know if edreams...
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eDreams
eDreams
Edreams Verified Representative

Dear customer,Thank you for making this post.Please rest assured that in case of non-issue, no charge or fee would be applied.Kindly update your comments indicating the bookin...

1.0
I liked
  • Unprofessional
  • Pathetic
I didn't like
  • Fraud
  • Hidden fees
  • Refusal to compensate
#901684
On booking 2 flights which 3 days later the Airline cancelled but Edreams didn't bother to inform us until 6months later getting ready to check in we were going informed Now I have put it in the hands of the claims court and the Bank Expensive phone calls and...
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eDreams
eDreams
Edreams Verified Representative

Dear customer,First of all, please accept our apologies for the delayed response.Please be kindly advised that the eDreams would notify the alteration on the schedule immediat...

I liked
  • Unprofessional
I didn't like
  • Steal money from you
  • No refund policy
  • Did not answer my emails
#891306
We bought 2 airline tickets 21 st of January on the 25 th Jan the Airline cancelled them as they had both been booked in the same name No one contacted us to say what had happened It was only on the 16 th of June that this came to light when I was checking to see how...
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eDreams
eDreams
Edreams Verified Representative

Dear client,We would like to apologize that, on this occasion, your experience of eDreams was not entirely satisfactory. However, we would like to check what had happened in y...

1.0
I liked
  • Pathetic
  • Unprofessional
I didn't like
  • Inaccuracies and phone charges
  • No intention of giving refunds
  • Scam
#890377
We booked this winter several flights with airasia and 2 of them have already changed their departure time. One of them is even a connected flight. Because of this change we gonna have to wait for 10 hours at the airport of Malaysia and will arrive (instead of in the...
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2.3
I liked
  • Price
I didn't like
  • No customer service
#760901
Reply to reviews
edreams story #1: First time I booked a trip from Tehran to Paris on edreams with the Ukrainian airline and less than 24 hour prior to my trip I received an email that "There has been some issues with your flight, contact us" , which I did with a costly phone call...
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eDreams
eDreams
Edreams Verified Representative

Dear customer,We are sorry to hear of your unpleasant experience. In order to look into and to assist we would need you to provide us both booking references.Warm regards.Nico...

1.4
I didn't like
  • Non active e-mails
  • Business reliability
  • Scammers
#698400