This is my first time and last time using the Mega bus to travel. Im also going to have the 50+ people I had booking in the next 3 months that like me don't like Greyhound looking for alternate travel options. I booked a round trip for 1 person from Toronto to New...
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1.0
#894664
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Arrived early to take my bus at the proper place and time. Fifteen minutes after it was due I asked a staff member where the megabus was. Turns out they were using Canadian Coach buses with no megabus markers. There was no announcement and the buses gave no...
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2.7
I liked
  • Operator
I didn't like
  • Coach canada bus with no megabus identifiers
#839582
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my bus came early I showed up on time the bus had already left. when I waited two hours for the next bus the driver was very rude and disrespectful did not allow me on the bus. I was stranded in a parking lot for hours. then I called customer service nobody knew what...
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Anonymous
Learn my lesson

When will u all read the complaints about the megabus n believe it? It is the true.... So spend the extra dollars n go with a real transportation service. Are u will always b...

2.6
I didn't like
  • Refund
  • Bad service
  • Worst customer service
#827040
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If you are checking this page and others like it before using Megabus, I commend you. I wish I had done so. I last used Megabus 5 years ago to go from Albany, NY to New York City. It was okay. I would've rated that experience 3 stars. It wasn't good, but it wasn't bad...
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2.6
I liked
  • Price range
  • Price
I didn't like
  • No services
  • Couldnt provide a solution
  • Compensation
#688625
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Travel from Montreal to Toronto simple trip they lost luggage. They have a voice mail service where you leave messages about your luggage that is missing. I've left 2 messages already. With today's technology and tools available this is just terrible. People have...
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2.5
I liked
  • Price
  • Convenience of pickup and dropoff
  • Decent seats
I didn't like
  • Poor customer service
  • Lost luggage
  • No baggage tags
#681700
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I spoke with an unruly representative of this company, concerning a ticket from Maryland to New York. I couldn't understand what she was saying, so I asked to speak to someone else, the rep had an attitude because I couldn't understand her. She said I had to call back...
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Anonymous
Anonymous

Never ride in the upper part of the Bus, GOD what an awful experience on MegaBuss from Ny to Md. 7/04/2015

1.0
I didn't like
  • Customer service
#659296
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I had booked two tickets for going from Amsterdam to Antwerp on the 26th of june. What we experienced was nothing short of a horror-show/nightmare. The bus was supposed to leave at 21:00 in Amsterdam, finally we left Amsterdam at 04:00 THE NEXT DAY! Apparently there...
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1.0
I didn't like
  • Late bus
  • No customer appreciation
#657571
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After arriving at a shady truck stop in Nashville when we were supposed to be on our way to Chicago we decided to rent a car and arrive on time. How could we know our bus tickets would be refunded? How could we be sure we would be given anything back? So we decided to...
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I didn't like
  • Rest stop
  • Treatment
  • Abandoned luggage
#655633
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The bus pulled in broken down. We waited in the terminal. They said a mechanic would be here in 45-60 minutes. After two hours and no mechanic, I started inquiring about the refund they said I had to wait 2 hours for. No one can tell me how to get a refund and say to...
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1.0
I didn't like
  • Couldnt provide a solution
  • Customer service
  • Employees were rude
#654347
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Megabus Negligence re: Passenger Comfort, Safety
In March I had a shockingly bad MegaBus experience on various levels, and I've heard of similar from friends. When I got home that night, I wrote a review of the experience, shared below. I had a terrible experience on MegaBus on March 14, 2015. It was so bad I got...
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Anonymous
Anonymous

In truth, the drivers do not have the ability to change the temperature. It was a malfunction, but the driver could not fix it or manually change the hvac. The only thing to ...

2.0
#634737
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