This is my first time and last time using the Mega bus to travel. Im also going to have the 50+ people I had booking in the next 3 months that like me don't like Greyhound looking for alternate travel options. I booked a round trip for 1 person from Toronto to New...
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1.0
#894664
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on march 11 ticket was purchase from nyc to pitt 1120 bus it started at 1015 in route to bus stop when he arrived it was decline so he did it over with the correct address to get on same bus I call when my phone buzz to said the amount that was taking off was 52.50 and...
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1.5
I liked
  • Outlet and wifi service
  • Bus drivers seem to know the route well
  • Price
#820758
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I left a suitcase on one of their buses and called lost and found about 30 minutes after getting off the bus. I was told a lost property form had been filled in and they will actively look for the suitcase over within the next 28 days. Its been 25 days no and still no...
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Analyst30
Analyst30

http://elliott.org/company-contacts/megabus-com-coach-usa/

Analyst30
Analyst30

I've had problems with Megabus as well and after exhausting all other options, I found a different way to go about getting my issue resolved. Let the Executives at Megabus/Coa...

2.4
Middlesbrough, England
#807521
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Worst experience ever! They kicked my 18 yr old daughter off of the bus after being extremely rude and disrespectful to her. She tried speaking up for herself after being disrespected by the three Megabus workers, three!, yes they ganged up on her and they made her...
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1.0
I didn't like
  • Unkind customer service
  • Rude flashlight cop
  • Worst customer service
#747814
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Due to death in family I has to reschedule my trip back to NYC. Switch ticket option was disabled on their website 36 hours before i was scheduled to depart. Checked back 24 hours later, nothing. Checked back 6 hours later, nothing. They said their was nothing they...
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#742257
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If you are checking this page and others like it before using Megabus, I commend you. I wish I had done so. I last used Megabus 5 years ago to go from Albany, NY to New York City. It was okay. I would've rated that experience 3 stars. It wasn't good, but it wasn't bad...
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2.6
I liked
  • Price range
  • Price
I didn't like
  • Rude telephone agents
  • Couldnt provide a solution
  • Compensation
#688625
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My boyfriend from Lexington Kentucky was to use Megabus to bus there to Niagara Falls, Canada. We have done this many times before, me going there and him coming here and had no problems with it..Until recently. On the 20th of July, the day before our anniversary he...
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1.0
I liked
  • Price range
I didn't like
  • Poor transporation
  • Poor customer service
  • Rude driver
#677821
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After arriving at a shady truck stop in Nashville when we were supposed to be on our way to Chicago we decided to rent a car and arrive on time. How could we know our bus tickets would be refunded? How could we be sure we would be given anything back? So we decided to...
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I didn't like
  • Treatment
  • Compensation
  • Bus drivers
#655633
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The bus pulled in broken down. We waited in the terminal. They said a mechanic would be here in 45-60 minutes. After two hours and no mechanic, I started inquiring about the refund they said I had to wait 2 hours for. No one can tell me how to get a refund and say to...
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1.0
I didn't like
  • Couldnt provide a solution
  • Customer service
  • Employees were rude
#654347
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Do not ride Megabus!! No matter what you do!! I took Megabus once before and it was a dirty experience. All I remember really was that I got to my destination at least 30 mins late, the wifi was hardly working, everything was dirty, and it was very loud. It looked like...
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1.3
I didn't like
  • Refund policy
  • Poor customer service
#607112
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