I was diagnosed with Stage 3 Kidney disease, my doctor told me to see a Nephrology doctor right away. So after waiting for a referral I then clicked on the link to find a doctor for that referral and went to see them. They needed more test and a new referral to follow...
Read more
1.0
#1094954
Reply to reviews
This new (no choice) prescription company is the WORST mail-order prescription company we have ever had. Not only is it incompetent, but it is uncaring and disorganized. Novixus was by far the BEST. In less than six months since Optum RX has been the State Of...
Read more
Anonymous
annon

Instead of just filling your prescription like a Walmart or Walgreens they give you the 3rd degree on everything there extremely high too.

#1048185
Reply to reviews
OptumRX website promises less expensive drug pricing.... But do NOT trust this information..... After filling out all of the forms online to transfer Rx to Optum + two phone calls to Optum and two calls to my Dr.... They were finally ready to fill my order.... Then...
Read more
Anonymous
Anonymous

So... you never asked what the price might be before starting? This is also entirely based on a set price. Discounts at local pharmacies are entirely unpredictable. 1 phone ca...

#815122
Reply to reviews
I am allergic to the filler used in the generic equivalent of my prescription. United Healthcare refuses to cover the namebrand and insists that I use the generic, which causes me to break out in whelts and turn blood red in the face and chest. The other option is to...
Read more
Anonymous
Anonymous

These people are a joke. I pay more and get my prescriptions filled locally. If you wait for this pharmacy to fill your order correctly, you'll be waiting a long time. Worst p...

1.0
OptumRx Jonesboro, Louisiana
I didn't like
  • Refill impossible
#809859
Reply to reviews
3 hours on the phone and still they may not pay anything. Have to change pharmacies and have new forms filled out by my doctor. Everyone blames Obamacare (Affordable Care Act) but understand this is the insurance company's ways of getting back at the ACA by putting...
Read more
1.3
I liked
  • One rep did try to help me
I didn't like
  • No personal responsibility
  • Systems failing
  • How uhc has disregarded my health care needs si completely
#790624
Reply to reviews
If you already have a primary care doctor or mental health care doctor, you won't be able to use them unless they are in K.P. limited network. Your prescription medication will not be covered either unless it is prescribed to you by a K.P. doctor. Filing a claim is...
Read more
1.0
I didn't like
  • Benefits
  • Unskilled professional staff
  • Customer service
#790438
Reply to reviews
For 52 years, I took Dilantin to try and control epileptic seizures. Then in 2013, my neurologist switched my medication to Levetiracetam. (500 mgs.) He wanted to eliminate my puffy gums. He started me out on 4 pills a day. I brought the prescription to Walgreens, and...
Read more
Anonymous
Anonymous

you are quoting prices from goodrx which is not always correct. Also your insurance is the one that decides your co-pay. If walgreens it not a preferred pharmacy for your insu...

3.8
I liked
  • Product variety
  • Most employees courteous
I didn't like
  • Overpricing
#769696
Reply to reviews

My wife is on the phone with OptumRX as we speak over a letter her 91 year old mother got from United Healthcare indicating in LARGE type that her mother's prescriptions were eligible for 0 copay. My wife has been on the phone with reps of Optumrx trying to get...
Read more
1.0
I didn't like
  • Complete lack of honesty
#751274
Reply to reviews
My family has been with United healthcare for the past 15 years. Two of the policies were through former employers until my husband was laid off. We were then with Cobra. I am disabled. I live with intractable chronic pain with sever spasmodic muscular issues. The...
Read more
2.7
I liked
  • One rep did try to help me
I didn't like
  • That they lied
  • Prescription policy
  • Danger my body is in
#680090
Reply to reviews
I have called OptumRX 6 times in past 2 weeks about our upcoming trip. This was my first order with them. Three times now they have promised to ship, twice promising overnight delivery. My needed meds never left their facility, even though they sent me a tracking...
Read more
1.0
OptumRx Littleton, North Carolina
I didn't like
  • Deceitful
  • Accountability
#668118
Reply to reviews