This company is absolutely outrageous. Simply calling to update my address, I gave up after waiting over 15 minutes on an insignificant Tuesday afternoon for someone to even answer the phone. There are no options to update this information. I was billed $1,000 PER...
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1.3
I didn't like
  • Service and billing
  • Billing for items not received
  • Wait times for phones
#1166232
You call my sons phone every single day when he get out of school and I am sick of it!!! We don't need any medical supplies!!!! We are not diabetic, we don't need anything except for you to STOP calling!! I have called numerous times to get his number removed, but your...
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1.0
I didn't like
  • I think they are scammers
#1142669
Reply to reviews
Yes, a very poor experience with American Medical. They faxed my doctor for his prescription for my diabetic supplies. The only fax number they gave was on their letterhead. My doctor used that number. I called a week later, American Medical said they didn't receive my...
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1.0
#1138630
Reply to reviews
I agree with other reviews; they send too many separate bills for a single shipment, you can't choose and get much more than you need, and the wait time to speak to customer service is too long. I sincerely believe these "problems" to us are money-making policies to...
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1.3
I didn't like
  • Underhanded
  • Billing
  • Overpaying
#1104428
CareCentrix has the most horrible billing system I have ever experienced. I receive bills from CareCentrix for my CPAP supplies and they bill for each individual line item separately. I get so many bills for $3, $7, etc. that it becomes so confusing on what you are...
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1.0
I didn't like
  • Service and billing
  • Not good at all
  • I feel they are a rip off group
#1034332
husband came home from the hospital with severe copd needed oxegenator and this was last year they set up the machine gave himm a few nebulas since then they have made only one trip back and now they are billing us for service every month i have called so many times...
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I didn't like
  • Service and billing
#937775
This is "not" a dispute about the companies Agreement Consent Forms that I signed making me responsible for the Companies or Medicare's Guidelines. This is not a "Safety" Issue either. My email complaint to you is about Quality of Service, Monitor Medical's Business...
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Anonymous
Brenda Thornton

I can concur with your assertions that their customer service is dreadful and they are untruthful, as well. I am fully compliant with my CPAP and I did not have a problem wit...

1.0
Hitchcock, Texas
I didn't like
  • Lack of any contact what so ever at all
#880965
Reply to reviews
If you can even get the customer service rep to put in your order don't hold your breath about getting the right thing delivered. Too many times have I had to fight with these people about my orders. It took me SIX MONTHS last time to get the medical supplies I needed,...
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I didn't like
  • Customer service problems
  • Paid for way too much
  • Wrong supplies
#839716
Reply to reviews
I have been with them for several years, unfortunately, and they continue to impress me with their incompetence. I have several different accounts because they cannot merge them and every time I receive a new invoice I have to call them and ask them to add it to my...
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1.0
I didn't like
  • Price gouging
  • Debt collection
  • Customer service
#712265