Terrible, terrible experience. Where to begin? To summarize: 1) No telephone contact number for MAVEN "Member Services". The 844 number MAVEN provides after sign-up is to an "OnStar advisor"... Incapable of addressing any issues with MAVEN. The only thing the OnStar...
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1.0
I liked
  • Zip
  • Zilch
  • Nada
I didn't like
  • No contact phone number
  • Customer service
  • Inaccessibility or non-existence of an actual maven employee
#1086549
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I availed of the free gift box promo and authorized Paypal payment ONLY for the FREE SHIPPING. I never received any notification that I was subscribed to their monthly thing. Two days ago, I received an email from Paypal saying I authorized $27.21 charge from Julep...
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I didn't like
  • Billing information kept on their account
  • Horrible customer service
#677282
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julep is the worst.. it's $25 for the box. Which I was willing to pay for since I love nail polish. However, in my box I received 1 nail polish, 1 piece of *** eye liner, an ugly lip gloss and a box of jr mints with 3 pieces in it. I was unaware of customizing the box...
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1.7
I didn't like
  • Prices to high
  • Not told this was a membership
#579156
Reply to reviews
My housemate and I ordered from Canada on the same day. ONE MONTH later mine finally arrives - but hers doesnt. It's now 6 weeks later and we dont know where hers is. According to the online tracker it was delivered on the same day as mine but to 'Lees Summit'. I...
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Anonymous
DHgate

Hi! We’re sorry to hear about your experience. Thank you for getting in touch and we are happy to look into this. Please send us a direct message with your order number and ad...

2.0
#558012
Reply to reviews

No matter how many times I call I never get a real person on the phone: I go through the menu tree and then I get a message saying due to high call volume need to leave a message. No matter how any times I call, ask someone to call me back or even give all my info and...
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jessicaaa500
jessicaaa500

I honestly think the reason they don't allow people to cancel online is so that they can basically take their money. This website is a scam. If you're anything like me, you're...

Anonymous
Anonymous

Well ***. I cancelled online and got a confirmation email that a knowledges my cancellation. So I'm keeping fingers and toes crossed. Maybe I should go back in and change the ...

3.0
#540619
Reply to reviews
I've been trying to cancel my subscription for months! Unfortunately Julep makes this impossible to do. I've emailed multiple times after getting no response on the phone. They've even hung up on me! This company is ridiculous and a complete waste of money. The polish...
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#523118
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My mom signed me up for these boxes and when i first started this program, they sent me the box on time and I was very happy. I have been a Maven for about a year now, but, my box normally comes on the 3rd or 4th of the month, and then they sent me and email saying...
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#522163
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I just wanted the first, free beauty box, in which you only pay for shipping. It sounded like an awesome deal, so I asked my mom if I could use her credit card (I'm 16, so...) I received the first beauty box, and I loved it! It seemed like I had gotten a really good...
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Anonymous
Thanks

Well, I'm glad I looked at these reviews before filling out all my info. I knew it sounded too good to be true. Thanks for looking out fellow commenters! :)

Anonymous
ReadYourTOS

Well you need to read the terms and services, when you sign up for your free box you also sign up for their monthly subscription. This isn't the companies fault.

#521379
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Like others, I saw the "free first month, just pay shipping" promotion and paid less than $5 for what would normally be $25 plus shipping. I made that purchase late in the month and was not told that I would again be charged the full price days later. I did not call...
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#520143
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I got a box one month, sure, yeah. I got it for $3.99 to try it out, and I thought it was insane to pay $20 a month for 2 nailpolish and a mascara, so I decided to cancel. I e-mailed. They e-mail back and say I have to call. I call. I hear no response. I call again....
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#415321
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