I purchased 3 beds for my family in Dec 2017. I spent 2,000 on these beds. My daughters bed as we discovered has bed bugs, so her 500 dollar bed has been put outside. Mattress Firm states "we do not take responsibility for bed bugs, they are carried in by humans, they...
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Anonymous
Anonymous

Mattress firm and most retailers let you try the bed out and if you don't like it pay a restocking fee what do you suppose they restock into their warehouses and people say I ...

1.0
I didn't like
  • Anything about the brand will never use again
  • Management
#1246970
Reply to reviews
Its been a month and I haven't gotten my mattress yet. "Free white glove " delivery service is basically holding it hostage and Tempur- pedic has done little to help. Have taken 2 days off work to wait around on them ALL DAY and they didn't call. Called customer...
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Anonymous
DFG

Do yourself a favor and cancel it now!

1.0
I didn't like
  • Miserable quality and customer service
#1224860
Reply to reviews
‎9/‎21/‎2017 -- To whom it may concern‎Tuesday, ‎September ‎5, ‎2017 John AsburyWe bought a Beauty Rest Mattress from the Mattress Firm store in Texas #PA25425 on 12/25/2013 for $695.00. With in 4 to 6 months, they had to replace the mattress which they did with in a...
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Anonymous
Anonymous

Retailer are bound by Manufacturers Warranty, Just like YOU. This specific mattress may not be the right fit for you. If you are a "Big Boned Person" the mattress may not be ...

1.7
I didn't like
  • Damaged replacement mattress
#1104141
Reply to reviews
I went shopping at a Sleepy's (which has been renamed Mattress Firm) in Wilmington, Delaware, initially intending to look at a TempurPedic. The salesman steered us to the Dr. Breus latex foam mattress, extolling its virtues. Developed by a sleep doctor, superior...
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I didn't like
  • Product quality
#1068014
TempurPedic - Knee pain and allergies
I purchased a Tempurpedic Cloud 11 months ago. Original out-gassing was significant but we survived. Over the past couple of months I have woken several times to severe knee pain when I roll on to my side. I sink in the middle of the bed but the feet stay elevated,...
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#924892
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In June of 2014 I was in desperate need to purchase a new adjustable bed with a quick delivery before my husband came home from the hospital. The mattress was purchased in Old Saybrook, CT and it cost about $6,400, I was told the mattress was guaranteed for life,...
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Anonymous
Anonymous

It's the worse mattress ever in my hole live I only have 4moths with this mattress & it's the worse 4 months in my live I can't believe this matrees in Aaron's are much better...

Anonymous
Anonymous

I also purchased a king size bed from Sleepys in Old Saybrook. I was also told I was covered and if I had any problems, just call them and they would take care of it. I spent...

1.6
I liked
  • Warranty service
  • Selection
I didn't like
  • Misinformation
  • Extra charges required
  • Quality of product
#827730
I bought a $1300 mattress about 6 months ago and because it sags deeply I have to keep rolling upward to find a firmer spot. It is so bad that I am going to put a board on top of it and order a 3" latex topper. This is absolutely a consumer rip off to sell a...
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#796845
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THIS IS THE WORST EVER COMPANY THAT I HAVE HAD TO DEAL WITH. THE SALESMEN LIE, ALL OF THEM, THAT IS IN THE CORPORATE OFFICE AND IN THE STORES. THEY DO NOT HONOR THEIR RETURN POLICY. IN FACT, THEY DO NOT HONOR THE RETURN POLICY OF THE MANUFACTURER OF THE MATTRESS...
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emurphy
emurphy
Sleepys Verified Representative

Hi - we're sorry to hear about the experience with your mattress and would love a chance to chat and help resolve this issue. Please email us at social@mattress.com with your ...

1.0
I didn't like
  • Very bad
  • Do not adhere to refund policy
#744644
I bought a mattress from you in Feb 2015 and since April I have been calling the Warrantee department to no avail. I spent 546.00 and the mattress has been sagging since April. You want me to pay you 25.00 for someone to come here to look at the mattress and if it's...
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Anonymous
Anonymous

I would love to hear how hard channel 5 would crack up laughing at you. They would put you on speaker phone so everyone could hear "the crazy person who thinks we care about w...

I didn't like
  • Lies
  • Being sold defective product
  • Not willing to help people by offering some kind of assistance
#733467
Reply to reviews
Beds I almost paid $3000 for SUCK!!! I have not even had 2 years and they are horrible!!! I called the store back at around 90 days and told them I was not happy, and he said they needed more time to break in! Yepp well they are broken in alright...so much so, my son...
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1.2
Locust Grove, Oklahoma
#673256
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