I purchased 3 beds for my family in Dec 2017. I spent 2,000 on these beds. My daughters bed as we discovered has bed bugs, so her 500 dollar bed has been put outside. Mattress Firm states "we do not take responsibility for bed bugs, they are carried in by humans, they...
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Anonymous
Anonymous

Mattress firm and most retailers let you try the bed out and if you don't like it pay a restocking fee what do you suppose they restock into their warehouses and people say I ...

1.0
Product
I didn't like
  • Management
  • Anything about the brand will never use again
#1246970
Reply to reviews
I bought a HAMPTON AND RHODES mattress set back on June 19, 2017 at the Mattress Firm in Plano, TX on Park st. I believe HAMPTON AND RHODES is Mattress Frim own brand. By July the box spring was very squeaky. I called the manager and he offered to exchange my box...
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1.9
Product
I didn't like
  • Unfair
#1177548
Reply to reviews
Went shopping for a new mattress last fall at the West Lansing (MI) location. Staff nice both on shopping day and day of purchase--I stand by my five-star review of them, because they're not the problem. Had the mattress for three months and it started squeaking and...
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Anonymous
Anonymous

If you want it fixed don't use the old "I called my lawyer!" comment. Once you mention that you have a lawyer involved anyone who can actually help you won't be able to talk t...

Anonymous
Anonymous

ask if you can upgrade the box foundation to a semiflex which has a steel frame. Most likely the noise might be coming from the wood frame which may creek even crack under wei...

2.7
Product
I liked
  • Delivery team
  • Courtesy and friendliness of salesman
  • Person who sold me the bed
I didn't like
  • Paying good money for something defective
  • Helpless local staff
  • No help or response from company
#1060013
Reply to reviews
In December 2016 I visited a MF Clearance store and was approached by a sales person. I explained to him that I had a neck and back injury and needed something that was soft which turned out to be needing a foam mattress. I had it delivered to my home and it was the...
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Anonymous
Jonathan

Dealing with The Mattress Firm is like dealing with a used car salesman in the seediest part of town. First, they charge you a ridiculous price for the bed. Second, they exten...

Anonymous
Anonymous

No matter who you purchase a mattress from, stains void your warranty or trial period. It did sound like they tried helping in this situation by offering a credit to get somet...

Product
I liked
  • Courtesy and friendliness of salesman
  • San antonio texas de zavala location
  • Marq
I didn't like
  • Sleep happy motto i am not happy
  • Having to take over 6 months of back and forth
#1053640
Reply to reviews

I recently purchased a clearance mattress from Steinhafels at a good deal. We were asked if we want the old mattress taken away. There was an extra charge to remove the mattress since the one we were purchasing was on clearance and for the ten bucks why not. We...
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Anonymous
purushottam soni

julie enterprises manufacture wooden furniture raja park jaipur 302004 (raj) mattress not exchange garrente periad . 3month call reagular mattress with out call any reaction...

1.0
#871966
Reply to reviews
Bought a mattress (and a mattress cover) about 3 years ago with Steinhafels dream warranty. I only had the mattress for about 2 years when I started noticing body indentations. Someone came out to inspect the mattress yesterday and told me it was completely shot as...
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1.8
Greendale, Wisconsin
I liked
  • Mattress for the first 1-2 years
I didn't like
  • How quickly it became unstable
#652844
Reply to reviews
I was told the delivery would come between 10-2. I took off from work, (been there only two weeks) waited all day and all night, no show, no call!!!!!! Today, (the next day) call factory outlets, the department that deals with my issues is not in yet, you will get a...
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Anonymous
bogey

OH MY should have read the reviews before I ORDERED....MY FAULT.Order a tritronics dog collar. It has been six weeks still no product andstill no money back. They are claim...

I didn't like
  • Rude and unprofessional liars
#604450
Reply to reviews
STAY AWAY!! They took advantage of my 85 year old parents - sold them a $3,000 bed with all the bells and whistles and said that they could return the bed within 120 days if they didn't like it. Two days after receiving it, my mother called and said they wanted to...
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Anonymous
BAB

Let me know if this was resolved, as it will be a deciding factor in whether I pursue the purchase of a CAB or not.Thank You

csable@mattress.com
csable@mattress.com
Sleepys Verified Representative

We apologize for the complications your parents experienced with their recent purchase. We have located their account and see that they are assigned to work with Karen, one of...

1.0
I didn't like
  • Misinformed us
  • Salesman lied to us
  • Extra cost for exchange
#574452
Reply to reviews
I as well worked for this company. There store by IHOP. I would come to work and lights would be off or phone wouldn't be working, or internet would be cut off because they wouldn't pay their bills. Several times the landlord sent a 3 day pay or get out notice. They...
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Anonymous
randy

Iv worked for this company before for atleast a year prior to joining the army and personally. I'm sorry to hear that things didn't pan out for you years ago. But when I worke...

molly67
Anonymous

Chris, I hate that they made you another one of their victims. I tried to warn folks by posting warnings about these people everywhere I could. These thieves should be shut do...

#485424
Reply to reviews
I had purchased a mattress set for my parents and had paid for a delivery fee and old mattress removal fee. However, Sleepy's had sent two thieves into my place to set up my new mattress. My parents had hid two envelopes of cash in between their old mattress and box...
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cathy sable
cathy sable

Dear Jen, Thank you for bringing this to our attention. As relayed prior your invoice has been located and assigned. Please allow a brief detailed review by our specialist. ...

#480639
Reply to reviews