Went shopping for a new mattress last fall at the West Lansing (MI) location. Staff nice both on shopping day and day of purchase--I stand by my five-star review of them, because they're not the problem. Had the mattress for three months and it started squeaking and...
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Anonymous
Anonymous

ask if you can upgrade the box foundation to a semiflex which has a steel frame. Most likely the noise might be coming from the wood frame which may creek even crack under wei...

Anonymous
Anonymous

If you were within the 120 day Happiness Guarantee you should be able to return it for a refund. What was the outcome of the warranty inspection? If mattress or box was defec...

2.6
Product
I liked
  • Sales person was good
  • Courtesy and friendliness of salesman
  • Delivery team
I didn't like
  • Paying good money for something defective
  • Return policy
  • Getting ripped off
#1060013
Reply to reviews
In December 2016 I visited a MF Clearance store and was approached by a sales person. I explained to him that I had a neck and back injury and needed something that was soft which turned out to be needing a foam mattress. I had it delivered to my home and it was the...
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Anonymous
Anonymous

All of these comments sound like they are from Mattress Firm employees. MF has complaints all over the internet. Deceitful company.

Anonymous
Anonymous

But is was only a "little" bit of pi--s and sh-t!! ... and my pi--s and sh-t don't stink!! My pi--s and sh-t is super nice!!

Product
I liked
  • Marq
  • San antonio texas de zavala location
  • Courtesy and friendliness of salesman
I didn't like
  • Sleep happy motto i am not happy
  • Having to take over 6 months of back and forth
#1053640
Reply to reviews

I recently purchased a clearance mattress from Steinhafels at a good deal. We were asked if we want the old mattress taken away. There was an extra charge to remove the mattress since the one we were purchasing was on clearance and for the ten bucks why not. We...
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Anonymous
purushottam soni

julie enterprises manufacture wooden furniture raja park jaipur 302004 (raj) mattress not exchange garrente periad . 3month call reagular mattress with out call any reaction...

1.0
#871966
Reply to reviews
Bought a mattress (and a mattress cover) about 3 years ago with Steinhafels dream warranty. I only had the mattress for about 2 years when I started noticing body indentations. Someone came out to inspect the mattress yesterday and told me it was completely shot as...
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1.8
Steinhafels Greendale, Wisconsin
I liked
  • Mattress for the first 1-2 years
I didn't like
  • How quickly it became unstable
#652844
Reply to reviews
I was told the delivery would come between 10-2. I took off from work, (been there only two weeks) waited all day and all night, no show, no call!!!!!! Today, (the next day) call factory outlets, the department that deals with my issues is not in yet, you will get a...
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Anonymous
bogey

OH MY should have read the reviews before I ORDERED....MY FAULT.Order a tritronics dog collar. It has been six weeks still no product andstill no money back. They are claim...

I didn't like
  • Unprofessional staff
#604450
Reply to reviews
STAY AWAY!! They took advantage of my 85 year old parents - sold them a $3,000 bed with all the bells and whistles and said that they could return the bed within 120 days if they didn't like it. Two days after receiving it, my mother called and said they wanted to...
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Anonymous
BAB

Let me know if this was resolved, as it will be a deciding factor in whether I pursue the purchase of a CAB or not.Thank You

csable@mattress.com
csable@mattress.com
Sleepys Verified Representative

We apologize for the complications your parents experienced with their recent purchase. We have located their account and see that they are assigned to work with Karen, one of...

1.0
I didn't like
  • Salesman lied to us
  • Misinformation
  • Extra cost for exchange
#574452
I as well worked for this company. There store by IHOP. I would come to work and lights would be off or phone wouldn't be working, or internet would be cut off because they wouldn't pay their bills. Several times the landlord sent a 3 day pay or get out notice. They...
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molly67
Anonymous

Chris, I hate that they made you another one of their victims. I tried to warn folks by posting warnings about these people everywhere I could. These thieves should be shut do...

Anonymous
Chris

Beware they don't write a cheaper model on your order. When the cheap mattress shows up they say "this is what you ordered, see you signed the contract. So now I have a lesse...

#485424
Reply to reviews
I had purchased a mattress set for my parents and had paid for a delivery fee and old mattress removal fee. However, Sleepy's had sent two thieves into my place to set up my new mattress. My parents had hid two envelopes of cash in between their old mattress and box...
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cathy sable
cathy sable

Dear Jen, Thank you for bringing this to our attention. As relayed prior your invoice has been located and assigned. Please allow a brief detailed review by our specialist. ...

ALERT! Tempur-pedic foundation defect! We have received THREE sequential Tempur-pedic queen 5” foundation replacements in 2013, all with defective ribs or horizontal wood strips. One or both dislodge from the frame, making the foundation unstable. If you hear a...
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Anonymous
Jody

We also had to replace our foundation. It had terrible straw sounds which we found were fractures in the wood supports. When we called the company, they knew right away what...

#460440
Reply to reviews
I bought 3 beds from Mattress Firm in Jan. 2012. 2 Kings & 1 Queen bed & spent $4,000+. Within 4 months one of the kings started sagging. Within 14 months we could no longer sleep on the bed as it was hurting our backs. Had to move the bed to our guestroom...
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Anonymous
anon

Mattress Firm is about the worst place you could ever go to buy a mattress. HOWEVER...It drives me crazy to see people say not to buy any products from someone because you ha...

#445724
Reply to reviews