I have $1,600 in pre-paid massages and I can't use them until I unfreeze my acct, once it's unfroze, they continue to take money out of my bank account and I get another massage I can't afford. I am presently unemployed and cannot afford the monthly fee and tipping...
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Anonymous
Anonymous

So I am just giving my opinion - If you called the Location and spoke with a manager I am sure they could help you in the process. If you are negative towards the options or t...

1.4
#998660
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After my first trip to ME, a membership was offered as a routine sales pitch. Only the enticing details were shared, so of course I asked a few questions. One of those questions specifically was, "If for any reason I need to cancel my membership, will there be a fee as...
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1.0
I liked
  • Massage therapists were skilled and friendly
I didn't like
  • Owner not available to discuss problems
  • Business practices are a bit unethical
#939010
Reply to reviews

Today I went into Massage Envy in Petaluma, CA for a massage and it was very good (not my complaint). As a result of below, I cancelled my membership. My complaint is that as I was leaving and checking into my hours, Kristin at the front desk advised I used my hours...
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Anonymous
Anonymous

I was also shocked to see the price increase so much. I have been with Massage Envy for more than 5 years and have seen the price go up slightly once. I was never notified of ...

2.9
I liked
  • Clean and inviting facility
I didn't like
  • Canceled last minute twice
  • Absurd membership contract
#922713
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This company is relentless! I cancelled my account with them back in March of 2015 and I found out today that they started charging me again as of November 2015. That's 6 payments I did not authorize and I didn't think to check it because I had cancelled my account. ...
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1.8
#823867
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Massage envy's membership should not have a number associated with it because it is a never ending contact. There are many things they do not tell you. Like how you can not be refunded for massage you never signed up to receive after the "6 month" or "1 year"...
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2.0
I liked
  • Facilities
I didn't like
  • Charging credit cards not authorized
  • Absurd membership contract
  • Customer service
#737183
Reply to reviews
The membership is horrible! Do not sign up for it! First it auto renews, then if you want to cancel it you have to fill out a form, then take it in, THEN wait 30 days!!! So you will get charged again!! THEN if you don't use your unused massages in 30days after...
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Anonymous
Anonymous

Same here! I was made to believe that in order to get another massage there, I just had to purchase a membership which I was led to believe would be $60/year and pay $40/ mass...

2.6
I liked
  • Massage therapist
  • Good massage
I didn't like
  • Membership
#724539
Reply to reviews
Wow! I've just read many of your negative reviews. I've been a member for three years. I joined in NC while on vacation and transferred my membership to CT where I live. There are four ME in my area, I've tried them all. I have not had any negative experiences at all....
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Anonymous
Anonymous

With customers EVERYWHERE (just read these reviews) reviewing Massage Envy so poorly, it sounds like you are the exception. You're the one who should be specific with us abou...

Anonymous
Anonymous

I had a horrible experience here in CT. THey are a bunch of thieves.

#681951
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I found out recently that I have breast cancer, went in to tell them that I needed to cancel the contract as I have not been able to get in to do any massages after they repeatedly started calling me informing me that I haven't been paying. I then informed them. I...
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I liked
  • Jeremy as my massage therapist
  • Had good massages
I didn't like
  • Being lied to
  • Worst customer service
  • Membership
#656538
Reply to reviews
I went in for a one-time massage. The receptionist talked to me about the great deal I could get if I signed up for one year of massages. She quoted me several hundred dollars, but it seemed like a good price. She then presented me with a contract with the words "12...
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3.0
#538753
Reply to reviews
Massage envy tricks people into buying memberships using deceiving tactics and charges for massages not used or able to use. Massage envy also has very hires very inexperienced therapists that really don't know what they are doing and pays them a very low wage. People...
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Anonymous
Anonymous

Seriously. They tricked me into contract in November 2014, and I didn't have any massages the whole time, but had my wallet stolen in December, so I got a new a debit card. No...

#426063
Reply to reviews