I called Sunday to schedule a facial appointment. When I got to my appointment I was told they are ready to do my body massage. I said their must be a mix- up because I am here for a facial. To make a long story short the manager I apologize for the mix up because no...
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2.6
I didn't like
  • Being charged for a special service without knowing before hand
  • Services not provided
#976688
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After my first trip to ME, a membership was offered as a routine sales pitch. Only the enticing details were shared, so of course I asked a few questions. One of those questions specifically was, "If for any reason I need to cancel my membership, will there be a fee as...
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1.0
I liked
  • Massage therapists were skilled and friendly
I didn't like
  • Business practices are a bit unethical
  • Owner not available to discuss problems
#939010
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I too fell victim of accumulated massages deducted from my bank account. I have a total of 28 massages accumulated. Try as I might, I cannot use them up fast enough. When I joined there was nothing stipulated that these accumulated massages could not be "gifted" to a...
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Anonymous
Anonymous

I have had the same unauthorized charges made to my credit card. I am going through Better Business Bureau to see if they can help.

Anonymous
Anonymous

The manager (Austin)is a ***, they own me 10 massages, I asked them at the end of my contract year to cancel the service. I was told I had one month to use 10 massages, what t...

2.3
I didn't like
  • Contract scam
#651568
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I bought my wife a gift card for $130 and she wanted to use the money for something else and Massage Envy would not refund the money. I could purchase products with a credit card or cash and get a refund, but they will not give a refund on gift cards. I went all the...
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Anonymous
RodneyKofP

My local massage envy wouldn't give me a refund for $150 gift card. I cited the recent problems with male employees assaulting female clients and the associate told me I would...

Anonymous
wikllie winkie

Same thing here My huband lost hi 120.00 and they would not give him another one.

1.0
I didn't like
  • Lied about gift card refund
#564381
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