My experience with Marvin has revealed that the company not only makes an overpriced product of inferior quality but that it also could care less about customer service. I spent over $150,000 on Marvin windows and doors, all of which were their "premium" grade...
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1.0
I liked
  • Ease of retrofit
  • Super enterprises was great marvin manufacturing is the problem
  • Product line
I didn't like
  • Being lied to and poor quality
  • Poor quality of premium windows
  • Lack of response from customer service
#997518
Reply to reviews
INSTALLED ALL MARVIN CASEMENT WINDOWS AND FRENCH DOORS IN MY BOCA RATON HOME 2000 MY SELF...AND ALL ARE WORKING FINE NO PROBLEMS... INSTALLED 2X6 PT WOOD AROUND ALL OPENINGS ..WOOD TO WOOD ..NO PROBLEM.. 1. YOU MUST CLEAN AND INSPECT TRACKS, GASKETS, AND ANY SIGN OF...
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Anonymous
Anonymous

Take the cap lock off, dumbasss

I liked
  • Overall quality
#947052
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We did all Marvin Windows in our home and paid extra for protective baked on finish. Nearly every window and 2 large sliding glass doors have rotted from the inside out. Their agents and distributors have inspected the windows an noted they were defective. There is...
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1.0
I liked
  • Looks of the windows and doors
I didn't like
  • Bad customer service
  • Bad customer service defective windows
  • Poor quality and defective material
#922133
Reply to reviews
Used Marvin Integrity windows in new home built 2006. 2011 balances began to fail. Serviced under warranty but using the same faulty balance to fix the windows. 2015 another service call to address more broken balances and asked if perhaps Marvin had redesigned...
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2.6
I liked
  • Product line
I didn't like
  • Poor product quality
  • Lack of response from customer service
  • Too expensive for quality
#921663
Reply to reviews
I sell, install and service Marvin and integrity window and door products. I have to reiterate what several other posters have noted. Installation is key , a cheap window installed properly can perform better than the best window made if it is not installed properly....
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4.2
I liked
  • Overall performance
  • Superior fit and finish of the units
  • Overall quality
#895852
Reply to reviews
Marvin Windows And Doors - Spontaneous breakage of Marvin door glass
Marvin Windows And Doors - Spontaneous breakage of Marvin door glass
We have a Marvin sliding glass patio door that's 6 years old. While I was at home reading around 7:30 the other night, I heard a big pop. The door's outer glass pane, which was covered by a screen, had shattered and continued to break for the next 2 hours. As far as I...
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Anonymous
Anonymous

I was going to sign a contract today for Marvin Integrity windows and sliding door. I will derfinately rethink my options. I pulled out of the signing and will look around for...

Anonymous
Anonymous

Did you get this resolved? I live in Austin and was going to replace all 18 of my sliding glass doors with Marvin Infinity. Give the frequent rapid temp changes we experience...

I have 2 Clad Trimline patio doors. Both have lost all there seals they just fell off. One of the door on the bottom the wood is rotting and need repair. I know I am out warrinty. I need help finding someone to repair the problems. I bougth all my windows in Thomson...
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Marvin Windows And Doors - Marvin Door - Major Manufacturing Issues and Poor Customer Service
Marvin Windows And Doors - Marvin Door - Major Manufacturing Issues and Poor Customer Service
Marvin Windows And Doors - Marvin Door - Major Manufacturing Issues and Poor Customer Service
Marvin Windows And Doors - Marvin Door - Major Manufacturing Issues and Poor Customer Service
Marvin Windows And Doors - Marvin Door - Major Manufacturing Issues and Poor Customer Service
Marvin Windows And Doors - Marvin Door - Major Manufacturing Issues and Poor Customer Service
Two months ago we ordered a Marvin Ultimate Sliding French Door, supposedly the best of the best on the market. In fact, 10 years ago we ordered the same door for a different house and were thrilled with it. Unfortunately it seems that Marvin has gone downhill in a big...
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kittonian
kittonian

After posting this review and filing a BBB claim I received a call from Marvin saying that if I gave them another chance to make the door properly they would offer to reimburs...

Anonymous
Anonymous

I am having similar issues in Santa Fe New Mexico area.

1.2
I didn't like
  • Being lied to and poor quality
  • Poor product quality
  • Poor customer support
#837913
Reply to reviews
At the recommendation of our contractor chose Marvin Integrity as it supposedly is the best window he installs for customers. My research showed that Anderson is much better for the same or less cost at Home Depot. I deferred to his judgement as he would be on the hook...
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Anonymous
Anonymous

Your installer doesn't know how to install a fiberglass window properly if screen are not fitting properly and are not closing/opening smoothly.

1.0
I didn't like
  • Poor quality of premium windows
#606999
Reply to reviews
My parents built their house in 1991. After about seven years, the springs in the sash lifters cut through the cast fitting that attaches to the sash, disconnecting the spring. Buy new springs and replace the lifters. Better do both at once while you're at it. Repeat...
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Anonymous
Anonymous

I have the same problem with 18 of my 32 double hung have failed balances (installed 1990). The replacements balances have longer springs.The original shorter springs put too ...

Anonymous
Anonymous

don't buy these windows they suck

#476755
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