Delivered a Craftmatic bed- broke the leg while putting up didn't tell me about it and I discovered the broken leg when I put on the casters (while they were still here). The casters were to be put on by the delivery people. The put the bed together in the garage...
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1.0
I didn't like
  • Damaged product
  • Damaged floor
  • Rude customer service
#1111841
Here is what I wrote on my customer satisfaction survey after I bought a Personal Comfort Bed, which was shipped by Manna. This survey is a joke. It must have been triggered when Forward Air marked my package as delivered, but the fact is, only 1 driver showed up for a...
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Anonymous
Yared A

Hello: I am Sr. Customer Experience Manager at Manna, and although your BOL number was redacted above, I used your comments to locate your order in our survey system. I will r...

I've been waiting for my TV for a month and 2 weeks in total, 2 weeks of which was Vizio's fault, but the rest of the month I've been waiting has been Manna distribution's fault. It sat in a "terminal" in my hometown (!!) for 12 days... not being touched... just...
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1.0
I didn't like
  • Service
  • Unflexible delivery times dates
  • Change of delivery time
#996649
The company sent an email to schedule a delivery window. After several emails and a text reminder of the schedule delivery to make sure I was home waiting for 4 hours, the driver never shows up. After calling the distribution center, the agent told me the driver...
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About 4 weeks ago I was working with VIZIO to get my TV sent back in and they told me that MANNA would be contacting me to schedule a pickup. 2 weeks go by and no word from MANNA. So finally I call VIZIO back to see what's going on. They told me that I should have been...
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I purchased a 60" visio TV from Bj's in November the TV worked for approx 2 weeks and Visio promised to replace and said it would be 7-10 days(I thought they meant to be delivered) not hours worth of attempted complaint calls to delivery company. I have called...
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