I've been a longtime customer of Waste Management ( l0 years or so) . My bill has always been close to the same every month except this month. My average bill is usually 145.00 give or take. but they charged 2 separate 150.00 overage fees( because i had empty cardboard...
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1.9
I liked
  • Usually punctual
I didn't like
  • Hidden fees and charges
  • Overcharged and did not return calls
  • Corrupt contract
#1340582
Thanks! The worst service I had ever have. I'd been told that they will deliver the bins at the next pick-up date, and I am able to leave my trash/recycle out and they will take care of it. The driver is a lier. He marked that he delivered all the trash and recycle...
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WMCares
WMCares
Waste Management Verified Representative

Hello, sorry to hear your frustrations. Resolving matters like this is very important to us. Please send us an email to wmcares@wm.com (Sub: Review #1271758) with your address...

1.0
I didn't like
  • Every interaction that i have had with them
  • Lying drivers
  • Very bad service
#1271758
Today I went to take the trash cans down as I do every Friday morning before work and coffee. As I was driving to Starbucks I noticed that the trash cans were all serviced, or so I thought. I started noticing that slightly full or extra full trash cans were not...
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Anonymous
Waste Management

Hello, we're sorry for your experience with us. We'd like to look into further. Please send your address & contact info to wmcares@wm.com (sub: #1043286). Thank you ^yn

I didn't like
  • Active rather than proactive attitude
  • Very poor leadership and lack of good treatment to employees
#1043286
In dealing with WM and their continual adjustment in prices for three years (length of contract), I have been made totally angry.. They were notified of our intent to change, and end our service, they said we had a three year contract and were liable for the rest of...
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Anonymous
Waste Management 1

Apologies to read about your service agreement concerns. We can assist in reviewing the agreement & pricing. Please email us the business account details and your contact ...

1.5
I didn't like
  • Lack of respect for customers
  • Company attitude
  • Price
#689679
I inherited Waste Management with an investment property I purchased 10 years ago and it has been torture. These people are corrupt as they come trap you in an agreement that you can't escape. Here is out they roll: you agree to a three year contract at a reasonable...
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Anonymous
Waste Management 1

We're sorry for your experience with Waste Management, and we would like to be able to review your account. Please email wmcaresonline@wm.com (subject line: Richmond, Virginia...

1.0
I didn't like
  • Corrupt contract
#565531
Waste Management - Encouraging illegal dumping or just don't care about clients?
Waste Management - Encouraging illegal dumping or just don't care about clients?
Waste Management - Encouraging illegal dumping or just don't care about clients?
Waste Management - Encouraging illegal dumping or just don't care about clients?
This morning I placed used carpet at our curb to be picked up by Waste Management. The volume of carpet was ~ 18" high, 60" long & 40" in width. When the truck approached our driveway I went to the curb to help load the carpet in the truck. The driver issued me a...
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