Malwarebytes V3. Never worked well. Non-existent support.
In the end, it was waiting for 6 days for a support response that never materialized. I had upgraded to Win 10 and the system was saying I had exceeded my license. Fair enough. Those DBs need to be updated. I wrote a note, got an auto response, then nothing. By the end...
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Anonymous
Don

You'd better check for trojans.Forever.

h.kitchener
h.kitchener

For most, paying for anti virus/malware protection is a waste of money. You can find many free versions of this software and they work just fine for most. In your case, it app...

3.0
I liked
  • Malwarebytes was great until is kept malfunctioning
I didn't like
  • Lack of contact phone or email
#1111537
Reply to reviews
Malwarebytes Customer Service is a total FAILURE
Malwarebytes' Customer Support is a TOTAL FAILURE. Is Kevin Goodwin even a real person or is he an algorithm on some server stuffed away in a basement corner in some run down district in Myanmar? If a real person had read my original email message, I wouldn't be...
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2.8
I didn't like
  • Customer service
#1101234
Reply to reviews
I have been emailing Malwarebytes for over 7 months trying to get my lifetime license product back. I have owned the Lifetime version of Malwarebytes for over three years. Once a year, Malwarebytes sent a notice to update the software. I have had problems with the...
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3.9
I liked
  • Good real time software protection
I didn't like
  • Customer service
#1089325
Reply to reviews
Malwarebytes - Advertise for $12.99, charge credit card for $59.99
I clicked on the offer "Malware bytes 1 year $12.99, gave them my credit card information, then checked the invoice the said I was charged $59.99. I contacted them immediately to tell them to cancel my order. A few days later I get this e-mail that states: "Your...
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1.0
I liked
  • Thinking i was getting for 1299
I didn't like
  • Getting charged for 5999
#1084963
Reply to reviews
I was foolish and bought a year subscription of Malware Bytes. Since then my computer never worked correctly. I had it in the shop more than we had it at home. The tech removed the program and the computer ran perfectly. I never authorized them to take money from my...
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Anonymous
Anonymous

You can dispute the charge, of course but their response will be that you agreed to auto renewal when purchasing originally. If they don't have your credit card number, they c...

1.0
I didn't like
  • No phone number
  • Websitre support
  • Customer service
#1073355
Reply to reviews
My malwarebytes premium subscription has been having issues with updates and now my computer keeps booting and shutting down, over and over. Anyway, I called "Cleverbridge" the company that I purchased it from and the two conversations that I had with them were so...
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Anonymous
Anonymous

Can't contact anyone at malwarebytes

1.2
I liked
  • Malwarebytes was great until is kept malfunctioning
I didn't like
  • Did not understand simple english
  • Trying to resolve their mess up
  • Customer service
#1066832
Reply to reviews
Installed Malwarebytes on 3 computers on June 5, 2017. 2 of my computers are now in the shop. Can not possible describe how BAD this COMPANY is. I have a video of 20 Adobe pop-ups in 1 minute and 10 seconds. What alerted me to a problem originally was all my computers...
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1.0
I didn't like
  • Worst company ever
  • Trying to resolve their mess up
  • No contact number or email
#1065843
Reply to reviews
They did an upgrade on my premium accounts. Now none of my printers/scanners will work now with this installed. Work has ground to a halt in the office. They do not have phone support (no one returns call messages) nor respond to email requests for support. Looking...
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1.9
I didn't like
  • Lack of suport
  • Lack of contact phone or email
  • Support team
#1061748
Reply to reviews
I purchased 3 lifetime subscriptions of Malwarebytes from newegg after my computers auto updated to windows 10 they were no longer on the computer I still had the boxes the came in and the receipt for all three from newegg but could not find the card with the code for...
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Newegg_Support
Newegg_Support

Hello Ellerbe482,Thank you for the time you took to write about the negative experience you had with Newegg. I apologize we were unable to provide you with the codes as we wou...

1.7
I liked
  • Securtity
I didn't like
  • Lack of support
  • Stole my lifetimes license
  • Lack of contact phone or email
#1039619
Reply to reviews
Today is August 2 2016. In attempting to get assistance from the so called customer support I was hung up on 4 times. Every time I get someone from India, they always try to tell me that my computer has been hacked and it will cost roughly $200 to fix it. Keeping in...
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Anonymous
Anonymous

Horrible customer service! Been on the phone with them eight times recently and each time they say "stay near your computer we will call,back in 5 minutes" not once did I rece...

Anonymous
Bsquared

I've called Malware support twice for two different machines and got the hard sell both times. One was an obnoxious tech trying to sell me a warranty, the other was someone tr...

2.7
I didn't like
  • Lack of suport
  • No contact number or email
#893352
Reply to reviews