With Official Company Response

Their call centers (automated) begin calling me about halfway thru my 90 day supply of diabetic test supplies asking how many days supplies I have on hand. After answering the question I'm asked to stay on the line to speak to a rep. WHY? Every time there is a voice...
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ArrivaMedicalSupport
Arriva Medical Response

Dear Sir of Madam, Thank you for bringing this issue to our attention. We at Arriva Medical take all consumer complaints and concerns very seriously, and strive to resolve the...

3.1
I didn't like
  • Talk over you and cant under stand them
  • Customer service
  • Do not take no for a answer
#1079674
Tried to reorder test strips for over a week and get their Philippines order board. They are disorganized and sent me from one rep to another without resolving matter. Had the gall to ask my wife why she tested her blood glucose so often. Doctors script was accurate...
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ArrivaMedicalSupport
Arriva Medical Response

Dear Sir Thank you for bringing this issue to our attention. We at Arriva Medical take all consumer complaints and concerns very seriously, and strive to resolve them expediti...

1.6
I didn't like
  • Customer service reps
#971741
Got a phonecall and thought it was "Aviva" the company supplies I have been using. Some person with a very heavy accent told me they had gone thru Express Scripts which is my medical plan's accepted way of getting my equipment, and that they were authorized to send my...
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ArrivaMedicalSupport
Arriva Medical Response

Dear Sir of Madam, Thank you for bringing this issue to our attention. We at Arriva Medical take all consumer complaints and concerns very seriously, and strive to resolve the...

1.0
I didn't like
  • Persistent phone calls
  • Customer services and the lies
  • Untrustworthy sales rep
#930953

With Official Company Response

Called ten different times left no messages(twice)-left message to call them back. I requested my re-order of my usual true-test strips. Was told I could ONLY have one-touch test strips. I do not like these test strips because they are not reliable. I sometimes had...
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Anonymous
Marge

still not getting satisfied results from these test strips.

ArrivaMedicalSupport
Arriva Medical Response

Dear Madam Thank you for bringing this issue to our attention. We at Arriva Medical take all consumer complaints and concerns very seriously, and strive to resolve them expedi...

Brodhead, Wisconsin
I liked
  • Home delivery
I didn't like
  • Deliverey service
  • No choice
  • Persistent phone calls
#820851

With Official Company Response

I test more than 3 times a day. Arriva Medical didn not send me my full order even though my doctor sent them the perscription twice. They had me spell my name 10 times, laughed at me, put me on hold..Yes Michell you did this to an elderly women! They don't want to...
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ArrivaMedicalSupport
Arriva Medical Response

Dear Madam Thank you for bringing this issue to our attention. We at Arriva Medical take all consumer complaints and concerns very seriously, and strive to resolve them expedi...

Cochrane, Wisconsin
I didn't like
  • Cruel customer service and fraud
#681106

With Official Company Response

Was switched to Arriva Medical from Liberty Medical for glucose supplies. Arriva sent supplies that do not match my existing meter. They sent a different meter, but it does not work properly. I called five minutes after they opened and all the rep would do is take...
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ArrivaMedicalSupport
Arriva Medical Response

Dear Sir or Madam: Thank you for bringing this issue to our attention. As you know, we at Arriva Medical take all consumer complaints and concerns very seriously. We are only ...

Anonymous
Anonymous

I had no problem with Liberty. they were great. I ordered through Arriva on 6/3/13. I have not as yet received anything. I have not been able to test. For three weeks now....

#414330