I went online to order a refill - that way no problems right? Wrong!!! My address was wrong on their website so I corrected it (had Apt. A) in line 2 of address (live in a house not an apartment). Was called THREE times to verify address over a course of two weeks. Had...
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2.5
I didn't like
  • Order fulfillment
  • Late or undelivered prescriptions
  • Only partial order was filled
#978222
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OptumRX filled a prescription that was not authorized, charged my account, and then LIED about contacting me for the refill. They charged my credit card fraudulently. Now in order to get my money back, I have to jump through hoops to send their SH** back to them. ...
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Anonymous
Anonymous

Just off the phone with them again. Twice in less than six months a mysterious charge pops up for no prescription. This time it was 20 dollars, last time it was more. Last one...

Anonymous
Anonymous

just happened to me also. They filled a script that was on hold, sent me a email. I called and cancelled it, they sent it anyway charged me and now there is no proof I even ca...

1.0
I didn't like
  • Incompentent
  • Fail to communicate before debiting my account
  • Fraudulent documentation of message left
#923812
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OptumRX basically bullies you into using their mail order pharmacy. After you start using it, they can NEVER get anything right the first time. When my Doctor tries to submit a prescription, they claim they never received it. I have to talk to my Doctor and get them to...
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Anonymous
Anonymous

look up the number for CMS online and report them. They are bullies and they are bullying the customers to use their mail order. They are also auditing all the mom & pop pharm...

2.0
I didn't like
  • No notification
  • Lack of customer service
  • Did not take any responsibility for consistent problems
#840655
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Still waiting for my transplant drugs from this Horrible company. It has been one month since I first called for my drugs. I have talked to at least 10 different people including supervisors and they just pass the buck. They never take notes so no one knows what is...
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1.0
I liked
  • Customer service reps are mostly nice and calm
I didn't like
  • Refill authorization handling
  • No notification
  • Slow processing
#811874
Reply to reviews
I have given this company numerous opportunities to follow through with some type of reliable service. I will wait patiently for days and days to get correspondence about the status of prescription that I mail to them (I know they receive it because I send it with...
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1.7
I liked
  • Customer service reps are mostly nice and calm
#801153
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