UHC will do ANYTHING to not pay claims. For prescriptions, they ignore your doctor's orders and will only provide what "THEIR DOCTORS" think you need. They will require additional tests - some of which are dangerous and have adverse reactions to your health! All in...
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1.0
I liked
  • Actually they were polite while lying to me
I didn't like
  • Insidious
  • Formulary changes whenever they felt like it
  • Service
#938555
Reply to reviews
Very poor service, very disorganized with complete lack of sensitivity to their customers, they push their agenda of mail order and disregard customer needs, I've been with brand Lipitor for over 20 years and Express Scrips is forcing me to take generic by increasing...
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Anonymous
Anonymous

Hello,My name is Adam and we are sorry that you had a negative experience regarding your medication. We would like to discuss your situation further please reply with your mem...

1.0
I didn't like
  • Service quality
#919791
Last Wednesday I called Express Scripts and requested transfer of heart medication for my husband. Meds were called into Walgreens by hosp dr These meds were running out when I called Express Scripts to transfer into them on July 20th. I found out on July 27 that they...
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Anonymous
Anonymous

Hello, We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your name, member ID, date of birth and phone number wh...

1.0
I didn't like
  • Having to take 9 hours of my life to resolve issuies
  • Does not perform services in a timely fashion
  • Does call to let customer know of problems
#890994
In January 2015, I selected United Healthcare to pick up insurance for my husband and I when we lost COBRA in March. We selected United Healthcare. My card says that I have United Healthcare (7 times....see attached card.). The back of my card says that I have...
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Anonymous
Anonymous

I am a independent agent. United Health Care and Golden Rule are under United Health Care. The only difference is United Health Care is used only for groups, and on individual...

2.5
I didn't like
  • Customer service
  • Benefits not as promised
#654834
Reply to reviews
My company has changed health insurance companies and we must now use Express Scripts. Despite Express Scripts web site claim that you can transfer an ongoing prescription to them, this has not proved possible. They say the pharmacy has to call them, the pharmacy (who...
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1.4
I didn't like
  • No communication with patients
  • Website
#584368

Express Scripts is absolutely terrible. They have screwed up my medication order COUNTLESS times. By "screwed up" I mean mix up my order with my twin sister and send it to her (I'm still confused on how that continues to happen because we don't live in the same state)....
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1.3
I didn't like
  • Careless workers
#578148
Beyond Disappointed. 11-12-2014 I can’t begin express my gratitude to the phone representatives have been nothing less than professional, courteous, polite, helpful and fun to work with. I highly doubt they have any control over what happens after they process my...
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Express Scripts Wauconda, Illinois
I liked
  • Phone representative
I didn't like
  • Online ordering
#560947
I have been having problems over the past few months with these folks. They told me they would manage my medications and prescriptions. All I needed to do was go online and refill or renew. They also stated they would contact my doctors for renewals. I get 90 day...
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2.8
I liked
  • Phone representatiive
I didn't like
  • Job
#560943
Express Scripts used to be Medco, (and used to have good service) and now they seem to bend over backwards in an attempt not to give you your meds as prescribed. If it's not written for a 3-month supply (doc wrote it instead for a 12 month supply, and they don't seem...
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#450861