All I got for my money was a simple, dust, vacuum, and slight floor wash....I told the girl when she came to the house to give a quote that I wanted a complete "Fall Cleaning". She said we clean everything, we wipe down woodwork, everything will be done. She did say it...
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1.3
I didn't like
  • That i did not get what i asked for
#939699
Would not rehire. I had them come do the windows and fixtures. One guy was great and the other was "in training" and did a poor job. I've been having to redo the work. Also had them come clean the house before we moved in. Shower was not cleaned at all. Details were...
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1.7
I liked
  • Lead guy who cleaned the windows was great
I didn't like
  • Guy in training for window cleaning
  • Way the ladies cleaned bathrooms
#916036
Horribly unprofessional. Warned them when we scheduled that we had dogs that would be shut in a room in a kennel and they would bark, but just ignore them as we kennel them every day when we are at work and they LET OUR DOGS OUT, DID NOT kennel them when they left and...
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Anonymous
Anonymous

One of the maids peed on your couch?! How unprofessional!!!

Anonymous
Anonymous

One of the maids peed on your couch?! How unprofessional!!!

2.0
#787420
I was charged $243 for the service and when I came home there were dirty dishes in the sink and unmade beds. Roughly about 15 dishes. They claimed they did not make the beds because of too much on the floor in the bedroom and they do not move or pick up items. There...
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Anonymous
Anonymous

One of my exgirlfriends works for molly maid of mahoning and trumbull. She brags about getting smart with clients when she doesn't clean their house like she should. She brags...

2.7
Molly Maid Ortonville, Michigan
I liked
  • Nice job on the bathrooms and living room
I didn't like
  • did not offer a solution
#677209
The process of working with Molly maids turned out to be highly unprofessional. I called them about a cleaning I had done and expected them to make things right. However, I was treated poorly, insulted, and hung up on. Two woman at a location in Las Vegas were...
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I have had Molly maids clean for me on and off for years. I had recently moved and hired them bi weekly for my new home. The third time they were to come, I was having guests over that evening. I called the Office at around 3pm to leave a message for the cleaners...
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Anonymous
Anonymous

Thank you for bringing this issue to our attention. I see you are located in Ohio; if you are able to call the US MOLLY MAID Support Office at 734-822-6800, they will do every...

1.0
I didn't like
  • Lack of professionalism
#673021
I called these geniuses for a one time house cleaning because my regular service wasn't available. I made the appointment and they had to send someone out to give me an estimate. Once the lady came out for the estimate, they had booked over the day and time I had...
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Anonymous
Anonymous

Thank you for bringing this issue to our attention. I see you are located in California; if you are able to call the US MOLLY MAID Support Office at 734-822-6800, they will do...

Not only do these maids come into your house ALWAYS rushing, they miss main dusting areas; forget to mop obvious floors; and then lie and turn in frivolous reports on YOUR business. When you ask them kindly to come back and re-clean a particular area that they have...
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I didn't like
  • Poor unethical practices
#635858
I have a cleaning company on Thumbtack, and I follow the pro tips they leave at the bottom of the quoting and message section. As long as I address the client by name, let them know why I'm different and worth picking, and end it with "look forward to hearing from...
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TTsocial
TTsocial

We love that you’ve seen so much success and that you have a hire rate of 25%! You sound very knowledgeable about advertising your services with customers and it’s great to se...

4.4
I liked
  • Concept
  • Provided a good service
  • Customer service
#609880
Reply to reviews
They always show up late. The ladies don't want to be at your house and all they do is complain about their boss and other coworkers. They broke my scale and now they are not returning my phone calls or email! They never wash the floors fully. I've come home to...
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Anonymous
Anonymous

Molly maids suck. Don't use them!!!

Anonymous
Chloe

Next time call Merry Maids! I have had nothing but great results from our local branch and always receive a call back about anything! My home is always pleasant to come home...

1.0
I didn't like
  • ignoring my emails
  • ignoring my phone calls
  • Poor customer service
#596760