Phoned in my tub measurements, with my concerns. I was informed by Claire that they have my tubs measurements on file and they would make the cover by their measurements. Result is a cover way too big, in fact my cover had to be modified for the too wide cover....
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Anonymous
The Cover Guy

Hello Marc S.You provided your make and model, we provided you with the measurements we have on file and you asked us to ADD an inch to these. Specs on file are 76" x 76" and ...

2.0
I didn't like
  • Cover to big
#1275112
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The Cover Guy - Dont buy from The CoverGuy
The Cover Guy - Dont buy from The CoverGuy
The Cover Guy - Dont buy from The CoverGuy
Poor Quality. Purchased a cover for the second-time form vendor. First one was no problem but I upgraded the second one with all the extra features. And 1.8 years later the cover is 3 times heavier and loosing heat and icicles are forming. Also, my cover arrived 2 to 4...
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Anonymous
Anonymous

ooooh this sounds so so familiar. At least they finally admitted that they changed material. They wouldn't even admit that in my case, eventhough they changed manufacturers.

Anonymous
The Cover Guy

Hello Steven,The first cover under your name in our system is from October 2014, # 138226, dimensions 82 x 78 and the order was placed with a sales rep. Your second cover plac...

2.2
I liked
  • Seem nice at first
I didn't like
  • Warenty the way they handeled the situation
#1190566
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The Cover Guy - WARNING!!! DO NOT buy from this company
The Cover Guy - WARNING!!! DO NOT buy from this company
The Cover Guy - WARNING!!! DO NOT buy from this company
WARNING!!! DO NOT buy from this company At first glance, they seem like a good company based on their website, but it's all a lie and a SCAM. Don't let the modern website fool you! Below are photos of my hot tub order, where they improperly made the cover 1/2" short,...
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Anonymous
The Cover Guy

Hello Charles, Amanda has emailed you requesting some specific pictures. Your cooperation would be appreciated so she can help solve your problem. Thank you,

1.0
#1161550
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I ordered a replacement cover for my hot tub on April 30, 2017 and it arrived on June 14. On the website it talks about convenient delivery to your door. The delivery was in no way convenient. It arrived via large semi which could not come down my long driveway. I had...
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Anonymous
The Cover Guy

Hello, Thank you for taking the time to post here. If you would like to email us info@thecoverguy.com to identify yourself. We use freight companies to delivery your oversize...

1.4
I didn't like
  • Delivery
  • Quality
#1160806
Reply to reviews
I bought one of their deluxe model with the vapor barrier. The cover didn't even last 1 year in Southern Idaho, which is pretty mild weather. The styrofoam panels warped because they were defective (Amanda told me this), and the vinyl and stitching started coming...
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3.5
I didn't like
  • Crappy return policy
  • Warranty service
  • Vinyl cracked
#960273
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Don't do business with this company. They fill your order with whatever suits their fancy regardless of what you actually order. Once they mess up your order ,they do nothing to rectify the situation. They don't return phone calls and the statements about quality,...
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Anonymous
The Cover Guy

Hello WD Martin, We are sorry to see you have written about your situation on-line and would like to explain it to the readers. We do empathize with you.We sell over 22,000 c...

1.2
I didn't like
  • Crappy return policy
  • Production quality and inspection
#912222
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In mid-January of 2016, I entered my campus Starbucks coffee shop, a usual favorite spot of mine, located at Duquesne University in Pittsburgh, Pennsylvania. I am a frequenter of this establishment and often find myself buying at least three beverages a week as well as...
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2.3
I liked
  • White mocha
I didn't like
  • Not getting what im supposed to
  • I want what i order
#814144
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My favorite drink at Starbucks is the Chai Latte, hot or cold.The Chai seems to be the one drink that none of the staff know anything about or know how to fix properly.Sometimes I get a really good Chai,but in the past couple years I have been disappointed time and...
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Anonymous
Anonymous

yes,that's the problem "no consistency".because of employee turn over i think

I didn't like
  • Quality
#740283
Reply to reviews