Loved the doll when I first got her. Then the bangs started to change color and fall out!!! I have put her away in my closet and I'm afraid to even move her!! So far it's just her bangs, but i've read reports of some dolls losing ALL of their hair. I have attempted to...
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1.0
I liked
  • Sold a reproduction of a doll i grew up loving
I didn't like
  • Fact that my expensive doll is losing her hair
#1216764
Has anyone had a good experience with this company? I ordered a doll in Nov. It said it would arrive before Christmas. When I got my confirmation, it said it would arrive in Jan! That wasn't going to work, as it was supposed to be a Christmas gift. I immediately called...
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Anonymous
very upset mom of unhappy kid

same exact experience. no Christmas arrival. paid for the express shipping. wrong shipping info. the list of complaints is long. still waiting for the doll to arrive after...

Anonymous
Anonymous

I have sent several emails and yet no one respond. It is very frustrating.

3.0
I didn't like
  • Wont answer your concerns directly ignore emails
  • Does not honor their christmas delivery guarantee
#1149685
I purchased a $199 doll that was guaranteed for Christmas and needless to say I still haven't gotten it yet and the tracking number is invalid!!!!! I am so ticked off! This was my 7 year olds main gift for Christmas. Now several of her gifts that are items for her baby...
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Anonymous
Anonymous

Same thing happened to me! I ordered two dolls for my daughters. I only have one doll under the tree. The doll under the tree is very cheap and not worth $200. The hair is a m...

kjhoey
kj***y

Same thing happened to me but even after numerous phone calls, email's and PM them on Facebook still no present for my daughter - best they could offer was 50% off and doll mi...

1.3
I didn't like
  • Delivery wait times
  • Ordering status
  • Delivery
#979083
I ordered two separate orders, one was shipped on December 13 and one on December 20. Both were guaranteed to be here before Christmas. NEITHER ONE ARRIVED. My daughter told me that this was her test to believe in Santa, if it didn't come she would know... After hours...
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kjhoey
kj***y

Same thing here but I did hear from them - email, calls and PM on Facebook - all different stories of where the doll was and when it would arrive. Now I'm told it's lost and s...

Anonymous
Anonymous

I am dealing with the same thing, I've sent 3 emails... I haven't received any responses. I am very dissatisfied

1.0
Schiltigheim, Grand Est
I didn't like
  • Delivery
  • Poor customer service
#978748
Wish I had done this research before I hit the submit button. Ordered my doll on 12/11, supposedly it shipped on 12/13 - still a no show. The FEDEX number is not found - Now any logical person would ask "why is it just this company that has so many issues with FEDEX -...
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Anonymous
Anonymous

Same here. I got an email saying my order shipped on 12-09-16, but the Fed-Ex tracking doesn't work. I call the company and their customer service told me that sometimes whe...

Anonymous
Anonymous

I ordered a doll from them on November 30th and was told it would be here before Christmas it's still is not here and FedEx does not have the tracking number I am soooo pissed

1.9
I didn't like
  • No way to call customer service
  • Delivery wait times
#976096
After promising my daughter we could spend a hefty sum of money on "just the right doll" she found one! The picture of this doll was adorable and, in my daughter's eyes, totally worth spending allotted amount of money on. We put in our information, and ordered this...
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1.6
I didn't like
  • No way to track order
#826164