I was sent ovr 60 miles to get my Samsung 6 repaired for broken screen and was given the run around with this company. At first they quoted I had to pay $100. not they say $200. I want to file a complaint because they also said my phone will be ready in 3-5 days from...
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1.1
#988985
Reply to reviews
I purchased a $199 doll that was guaranteed for Christmas and needless to say I still haven't gotten it yet and the tracking number is invalid!!!!! I am so ticked off! This was my 7 year olds main gift for Christmas. Now several of her gifts that are items for her baby...
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Anonymous
Anonymous

Same thing happened to me! I ordered two dolls for my daughters. I only have one doll under the tree. The doll under the tree is very cheap and not worth $200. The hair is a m...

kjhoey
kj***y

Same thing happened to me but even after numerous phone calls, email's and PM them on Facebook still no present for my daughter - best they could offer was 50% off and doll mi...

1.3
I didn't like
  • Delivery wait times
  • Ordering status
  • Delivery
#979083
I purchased my two nieces a doll each on Nov 22 under the "Guaranteed to Arrive by Christmas" promise. I ordered "A Moment In My Arms Forever In My Heart" and "You Are My Sunshine". I received AMIMAFIMH and she looked nothing like the picture online.. I called and had...
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2.1
I liked
  • General appearance
I didn't like
  • False advertisement
  • Customer service
  • Does not honor their christmas delivery guarantee
#974498
Ordered a doll in August and it's now almost December and they keep postponing delivery. my daughter is heartbroken. was told to order a new doll marked "express ship available" to ensure the doll was in stock, which i did, plus paid extra for next day delivery. Status...
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Anonymous
Anonymous

Customer service number 18669032752

Anonymous
Anonymous

I've had the same issue with them, except they haven't even given me a tracking number nor do they answer my emails back.

1.0
I didn't like
  • No way to call customer service
#960114
I bought a doll from ashton drake for my grandmother who has dementia, the doll arrived and she loved it then about 2 weeks later another doll arrived that i did not order and ashton drake has been charging my credit card every month for a doll that i didnt order and i...
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1.4
The Ashton Drake Galleries Schiltigheim, Alsace-Champagne-Ardenne-Lorraine
I didn't like
  • Poor quality
#955339
We bought a doll for my little girl's birthday and in 2 weeks the stitching has completely unraveled..... terrible. My little girl was not even being rough with the doll. She treated it just like a real baby and did not let anyone else even touch the doll. It has been...
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2.0
The Ashton Drake Galleries Trenton, Georgia
I didn't like
  • Quality
#878894
I simply wanted to pay my bill on-line, but no, they are so behind the times there is no way for you to do that. I then called the customer service number, I don't believe anyone is actually there, and got a recorded message for over 15 minutes before I hung up. I...
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I went to the Once Upon A Child store in Vestal NY, with excitement and High hope to make a great relationship with them of buying any selling. I brought in one tote to try and see how everything worked. The girl who seemed about 17 was nice checking me in and said...
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Anonymous
Anonymous

What if you were sorting the clothes and had bad allergies to pet hair or for the safety of others that would just cause more complaints? how would you lay the truth down to t...

#728241
Reply to reviews
i tried to cancel an order but it did not let me i wanted to get another doll but did not let me so i tried to call them they never let me i am very mad so yeah i want a full refund bu i cant because they said it is already ordered but i told them i want another doll i...
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Anonymous
Anonymous

Dear anonymous,Thank you for your posting. We’re sorry to hear that you wish to cancel your order. We would like to have the opportunity to review your account. Could you k...

4.2
I liked
  • I can afford it
I didn't like
  • That i can not cancel order
#662994
this may not be the correct place to write this but I want someone else to know that your warranty coverage sucks. I have had beyond good luck with filing a claim for my broken phone that was purchased in store and still have not gotten my egift card emailed to me .....
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Anonymous
Anonymous

They don't honor what they suppose too. They love to give you the run around and tell you they will call back or you must just to get you off the line. Then when you call bac...

1.6
Asurion Saugerties, New York
I liked
  • Return ups label emailed to me
I didn't like
  • Run around games i was given
  • Being lied to
  • Being told just to wait
#653472
Reply to reviews