3! 3! 3.....phones I have gone through. Weeks of jacking around with this 2nd rate company and 35 minute waits then getting hung up on. Crazy how this company is not out of business. I won't EVER buy a warranty from VERIZON ever again. What a ripoff company! All...
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1.0
I didn't like
  • Disregard for inconvenience of sending it back a 2nd time
  • Terrible at best
#1245453
Reply to reviews
Loved the doll when I first got her. Then the bangs started to change color and fall out!!! I have put her away in my closet and I'm afraid to even move her!! So far it's just her bangs, but i've read reports of some dolls losing ALL of their hair. I have attempted to...
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1.0
I liked
  • Sold a reproduction of a doll i grew up loving
I didn't like
  • Fact that my expensive doll is losing her hair
#1216764
I ordered a doll for my granddaughter a few months ago. The first payment was held out of my checking account before they mailed it. When it arrived the finger was broke off of it so I sent the doll back. A few days later I ordered a second doll that was not a silicone...
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2.5
I didn't like
  • Excuses and poor customer service
  • Excuses
#1194050
My dtr had bought Cherish a few years ago for my grand dtr and we were pleased at how life like she was. This past Christmas my grand dtr wanted a boy doll so I got LITTLE RASCAL for her. He has no real body . His body is made of stuffing instead of being a real life...
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Anonymous
Anonymous

I am very sorry you are disappointed with your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number, client ID, or full address and...

2.6
I liked
  • Ordering
  • Ordering and purchasing and delivery is fine
I didn't like
  • Product was misleading and not worth money at all
#1184088
I have this same problem with this company, they shipped a stupied Babe Ruth plate instead of my doll, for my granddaughter to have for Christmas and I called and got the problem fix but by the time the customer service rep screwed up my card refunding and recharging...
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Anonymous
Anonymous

I ordered a doll and I’m so nervous now after all the bad review how is this company still in business

1.0
I didn't like
  • Messed up my order and will not get doll for christmas
#1153810
I don't know what happen to her no one has played with her . She just sit on the bed. But now she is purple. I did not have any clothes on her & the blanket is the pink one that came with her. It so sad to she her like that. I call Ashton Drake Customer Service...
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I didn't like
  • Customer service
#1146901

I was sent ovr 60 miles to get my Samsung 6 repaired for broken screen and was given the run around with this company. At first they quoted I had to pay $100. not they say $200. I want to file a complaint because they also said my phone will be ready in 3-5 days from...
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1.1
#988985
Reply to reviews
I purchased a $199 doll that was guaranteed for Christmas and needless to say I still haven't gotten it yet and the tracking number is invalid!!!!! I am so ticked off! This was my 7 year olds main gift for Christmas. Now several of her gifts that are items for her baby...
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Anonymous
Anonymous

Same thing happened to me! I ordered two dolls for my daughters. I only have one doll under the tree. The doll under the tree is very cheap and not worth $200. The hair is a m...

kjhoey
kj***y

Same thing happened to me but even after numerous phone calls, email's and PM them on Facebook still no present for my daughter - best they could offer was 50% off and doll mi...

1.3
I didn't like
  • Delivery wait times
  • Ordering status
  • Delivery
#979083
I purchased my two nieces a doll each on Nov 22 under the "Guaranteed to Arrive by Christmas" promise. I ordered "A Moment In My Arms Forever In My Heart" and "You Are My Sunshine". I received AMIMAFIMH and she looked nothing like the picture online.. I called and had...
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2.1
I liked
  • General appearance
I didn't like
  • Delivery wait times
  • Ordering status
  • Does not honor their christmas delivery guarantee
#974498
Ordered a doll in August and it's now almost December and they keep postponing delivery. my daughter is heartbroken. was told to order a new doll marked "express ship available" to ensure the doll was in stock, which i did, plus paid extra for next day delivery. Status...
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Anonymous
Anonymous

Customer service number 18669032752

Anonymous
Anonymous

I've had the same issue with them, except they haven't even given me a tracking number nor do they answer my emails back.

1.0
I didn't like
  • No way to call customer service
#960114