I had the same experience as the person who told of trying to pay for makeup with her check. The counter person, manager and credit dept. all said the same thing "Your check is not accepted". When I called my bank Mgr. she said there was more than enough money to cover...
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Anonymous
Gemini

Did it ever cross your pathetic mind that some stores don't accept certain checks. Save yourself the trouble and get a debit card like everyone else. And I doubt that you will...

Anonymous
Angela

Lack of common sense?? Seriously??? People like you make me laugh. First of all, why don't you join the 20th century and stop paying for things with checks and pay with debit,...

1.5
I didn't like
  • Poor customer service
  • Lack of common sense of management
  • Rude sales person
#1047705
Reply to reviews
I AM FURIOUS BEYOND BELIEF! Macys is playing with people's money! I went to the Macy's at Colonie to purchase 2 foundations. The Estee Lauder woman was NOT there. So I was "helped" by a woman from Origins. The woman told me that the product doesnt exist anymore,which I...
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1.0
I didn't like
  • Not having a person to talk to
  • Poorly trained employee
  • Lack of customer service
#987833
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I bought two mattress sets with bed frames. On the advertising and sales flier it stated that there was free removal of used mattresses when you buy a mattress set. I had to pay a $22 recycling fee per mattress with box spring that would be hauled away. When...
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Anonymous
Anonymous

If you live in CA, there is a mattress recycling fee per state guidelines. Unfortunately, Macy's can't control that. Perhaps they didn't change or think of the marketing to be...

#896289
Reply to reviews
I ordered 6 dresses on my Macys card August 11, returned all 6 via mail, received confirmation and message on 8-29 that my account would be credited. A week later I received 3 "Happy Returns" gift cards and one merchandise credit check. As the order totaled $1,034.18,...
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Macys Newbury, Massachusetts
I didn't like
  • Deceitful return policy
#739864
Reply to reviews
It started off with Adrian the supervisor of Crabtree Valley Mall honoring me a 25%off on Michael Kor watches, since the last associate I bought a watch from didn't tell me when the sale was going to be over.Well, I'm a huge Michael Kors fan and the sale had ended the...
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I didn't like
  • Customer service
#728262
Reply to reviews

I am so far beyond angry at Macys customer service there are no words. The first problem I had was with an absolutely rude customer service rep who refused to honor what I had tried to purchase in my online store bag at the price it was sold at - an extra 20% off. She...
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2.5
I didn't like
  • Foul attitude from people at corporate office
#714558
Reply to reviews
My husband and I have been a loyal customer at Macy's for 10 plus years. I had purchased a Calvin Klein Jacket worth $95.38 (with tax) on 8/13/15. I went to return it on 8/16/15 because of size issue. The customer service representative ...her name is ANNIE was working...
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Anonymous
Anonymous

I am sorry that you had this issue. that isn't macy's policy at ALL (about the tag). As long as you had the receipt or proof of payment (credit card, macy's card) you can ret...

2.7
#683848
Reply to reviews

I order on Saturday 21st Dec, macys website said FREE SHIPPING OVER $99.99 guarantee Christmas delivery. After placing my order I have received an email stating delivery by Dec 27th, call macys the person said they can't do anything about that. I also offer to pay for...
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#465919
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