I recently placed an on-line order for a beautiful quilt set from Macy's. It arrived within the 3 business days as promised. Since I was not home to receive it, I had to pick it up at a local UPS store which was not an issue. The issues started when I got home and...
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#943537
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MACY'S doesn't care about their customers. Had fraud twice on store account (even after new card was issued) and I have been on the phone 2-3 times per week since May 4th (and that is only for the second fraud incident). Each call taking more than an hour - each time I...
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3.3
Old Town, Florida
I liked
  • Sale prices
  • Ongoing sales
I didn't like
  • Inability to assist with credit card fraud
  • Billing and customer service
#864044
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I ordered 6 dresses on my Macys card August 11, returned all 6 via mail, received confirmation and message on 8-29 that my account would be credited. A week later I received 3 "Happy Returns" gift cards and one merchandise credit check. As the order totaled $1,034.18,...
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Newbury, Massachusetts
I didn't like
  • Deceitful return policy
#739864
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I have a 2 year old outdoor patio set, which I bought from Macy's in NJ. The rungs on the backs of 3 of the 8 chairs split and chipped. It's a METAL set. I waited 3 weeks for adjuster to come and and take pictures. The adjuster thought for certain it would be covered....
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MattD78
MattD78

Actually many furniture companies have rules about proper care for outdoor furniture. I worked for a furniture company that sold outdoor furniture and if the furniture was not...

I didn't like
  • Warranty
  • Poor product quality
  • Product
#644263
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