So MAC products themselves are one of my favorite. I go to them often and I'll buy some of their product for me and for friends with similar tastes. I have however been very disappointed in the customer service. It is without a doubt THE WORST customer service I've...
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1.0
I liked
  • Its products
I didn't like
  • Disregard of customer service
  • Customer service
  • Poor customer svc
#1039941
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Placed 2 orders when they had 25% off on their website. Received tracking numbers and confirmation emails when orders were shipped. Checked the numbers and MAC had the packages sent back! I called and they said there was an error with the discounts and so they...
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1.3
I didn't like
  • Charging me for orders they cancelled
#974821
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My latest Mac lipstick has a lid that just falls off, so when i take it out of my purse, it is either just the top or the bottom I pull out and it is so annoying. I took it in to the counter at Nordstrom Arden Fair Mall in Sacramento and she told me to just put some...
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Anonymous
Anonymous

I had a lipstick from them that did the same thing and it is annoying because it cost more than double of some others and I never had that problem with a cheap one.

2.1
I liked
  • Lipsticks
#932372
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I live in Palm Harbor Florida Dillards at the Country Side Mall in Clearwater Florida has a MAC cosmetics counter in it. Everytime I go to purchase "Fling" Eye brow pencil they tell me they don't have it, or it is on back order. I run into this problem constantly. I...
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I didn't like
  • Horrible customer service
  • Disregard of customer service
#912681
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I had ordered a package from MAC this previous Thursday. I had payed an extra $10 for overnight shipping. So I was expecting to receive it by Friday or Saturday because I though Saturday was a business day for UPS. When I had called customer service at mac they told me...
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2.8
I liked
  • Its products
I didn't like
  • Delivery time
#888896
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I requested assistance from a member of staff who in turn asked a make up artist to help me. The so called artist by the name of Emma refused to assist despite being asked by her colleague twice. The sales assistant even said: 'but the customer is just right there'....
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1.0
I didn't like
  • Rude staff and appalling customer service
#808487
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Today I went to my local Mac store in Spitalfields Market, London. I am a regular customer and go into the store quite often. The store opening times are clearly displayed and the store still wasn't open when I was waiting in the rain outside. The security guard opened...
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1.0
Mac Cosmetics Spitalfields, Spitalfields
I didn't like
  • Horrible customer service
#775535
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I went in to MAC store in Vancouver to purchase a lipstick that I have used for many years, but they did not have the color. The sales person recommended another color that was very similar to my color. I went home and realize the color did not suit me, however I had...
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S.h
S.h

Oh boy this reminded me of my experience. Its more than 10 years old and to this day it bothers me. When i was 16 i first started getting into makeup and buying makeup and i t...

I didn't like
  • Horrible customer service
#721072
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I purchased MAC foundation from the Hartsfield - Jackson - Atlanta - Airport. The makeup advisor gave me one foundation which I had to apply myself, told me this was my color, then went back to applying makeup to her co-workers (MAC employee) face. I purchased it...
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Anonymous
Panda

Same thing happened to me at the Denver airport, only I never used the stuff that I bought, and the receipt says right at the bottom you can return within 30 days... I just ha...

2.8
I didn't like
  • Disregard of customer service
  • Poor customer service
#719206
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I opened a bottled of foundation which was not in a box as I did not see the tester stand, instead of informing me it's not for use she decided to be insulting and condescending.I did apologise and she went on to say"did you not see the package" in a very rude tone,...
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#665574
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