Lowes Kitchen Remodel Problems
Lowes Kitchen Remodel Problems
Lowes Kitchen Remodel Problems
Lowes Kitchen Remodel Problems
We purchased a kitchen remodel from Lowes in Fresno, CA. The materials are pretty good and look nice. However, it's been over a year and the project is not complete. There are missing / incorrect pieces that have never been replaced. The contractor seems to have...
Read more
3.2
I liked
  • Products and selection
  • Products
I didn't like
  • Project completion
  • Contractor
#1468886
Reply to reviews
I purchased a washer and dryer in November during a rebate promotion. I submitted the documents the very next day. Lowe's can plainly see in their own system that my purchase met all the requirements for the promotion, which was a $100 Lowe's gift card, which I was...
Read more
Anonymous
JMDonnelly

On 11/14/2018 we purchased a Samsung washer/dryer based upon a sign offering a $75 lowes store Gift card AND $200 rebate provided we bought the 4-piece bundle (washer/dryer/2 ...

3.6
I liked
  • Home delivery
  • Selection of washer and dryer combos
I didn't like
  • Failure to follow through on promised gift card
  • Lying about a promotion
  • Awful customer service after the sale
#1424698
Reply to reviews
I have had a horrible experience with Lowe’s. Worst decision of my life and I wish I had somehow known to avoid them. The sub contractor they assigned to my master bathroom project had horrible work ethic, installed materials incorrectly according to industry standards...
Read more
Anonymous
Olivia kell

We had the same experience it was a 3-month horror story not only bad installation and service unethical. They operate in a fraudulent manner they substitute cheaper products ...

Anonymous
Anonymous

You expected Rolls Royce service from a Chevy dealership. Why would you have such high expectations from a discount home improvement center?

1.3
#1352643
Reply to reviews
We waited over two weeks for the white color fridge so when it can, we were relieved to finally get it. But... one of the door handles did not fit well and it was pictured and noted to get it replaced. After two days we called to check on it as we had no communication...
Read more
3.3
I liked
  • Price and selection
I didn't like
  • Resulting product part replacement response and timeline
#1301815
Reply to reviews
Lowes - Took the day off from work - they never showed up
I went to the Lowes Webster, NY store on 4/16/2018 to finalize my decision on which refrigerator to purchase. On Tuesday 4/17/2018, I made my decision and called the same store and placed an order for a Whirlpool WRT518SZFM. I received an email on 4/18/2018 confirming...
Read more
2.5
I liked
  • Birds flying through their store
I didn't like
  • Waiting for a delivery that never happened
  • Virtually no response from lowes
#1241973
Reply to reviews
Resolved
Horrible, horrible customer service. Yes it is so bad I cannot understand how Lowes stays in business. We purchased a GE Electric Range on Jan 2 2018 from a salesman who, while pleasant, knew absolutely nothing about ranges. We knew more only because we had researched...
Read more
2.3
#1179735
Reply to reviews

Lowes - No, San Francisco Lowe's is EVEN worse.

One Product 7 hours of hold time on phone 6 missed deliveries Won't refund even though we NEVER Got Our Order. Charges in dispute. Worst retail experience in the history of the Universe. {{REDACTED}}
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
#1159573
Reply to reviews
On Sept. 30, 2016, i bought one bag CEMEX Cement Mix (item number 364001) from Lakewood Lowes (10555 West Colfax Ave, Lakewood, CO) at $2.3/bag. Then i went to Louisville Lowes (1171 Dillon Rd, Louisville, CO) to buy the same product, they wanted to charge $9.5/bad,...
Read more
Anonymous
Anonymous

Why didn't you buy more at Lakewood? Was it their last bag and it was damaged so they gave you a big discount?

#930524
Reply to reviews

Lowes - Poor to no service.

We purchased a freezer on 8-16-15. The freezer isn't even a year old and ice forming on the inside (frost free). Called Lowes about repair, they set up a service call with "their" people who are the only ones in the Ft. Wane area that handles their repair. Unknowing to me I was told that Whitsman did their service. After the third service call no one even showed up!! After talking to management again they said " we will call someone. Guess who (their service people) again1 Really? I would think after all the trouble and since it's only 11 months old something else should be done. Better employee training sure would help! Telling everyone that I know not to deal with Lowes.
1.4
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Warranty
Website
I didn't like
  • Training on warranties
  • Rip off
  • Incompetent staff
#884533
Reply to reviews
We bought a new house and decided to get new floors. We bought hardwood floors from Lowes because they had a lifetime guarantee. The floors were installed at the end of May and throughout June, July, and August the floors cracked and split. We sent multiple complaints...
Read more
Anonymous
Anonymous

Lowes doesn't warranty the flooring. Mohawk warrants the flooring. Lowes may have filed a claim for you but the decision not to replace the product was made by Mohawk. Why are...

Anonymous
Anonymous

Lowes sucks.

2.0
I didn't like
  • Bad product
  • Slow response to issue
  • No answer
#659945
Reply to reviews